Chief of Staff / COO

Job description

## Objective Own the operational, financial, and executional backbone of the company so that the CEO can focus on vision, growth, and external relationships. The Chief of Staff / COO ensures the executive team executes against strategy with discipline — through OKRs, accountable leadership, sound financial management, and a well-run operating system — so the company scales predictably and profitably. ## KPI • 100% of departments reviewed monthly against KPIs, OKRs, and Health Indicators, with documented recommendations • Company profitability / EBITDA margin vs. plan • Budget variance (actual vs. forecast) held within an agreed threshold • Hiring bar maintained: consistent pass-rate against defined criteria and low early-tenure attrition on new hires • Resource allocation (comp and budget) demonstrably tied to priority and merit, validated in periodic audits • Executives satisfaction and retention across managed industry partnerships • Adoption and reliability of the company Work OS across teams ## Areas of Responsibility **Executive Team Management** - Run regular executive team meetings - Ensure every department sets OKRs and Health Indicators for department, team, and individual levels - Hold department C-level executives accountable for quarterly OKR execution - Analyze KPIs, OKRs, and Health Indicators across all departments monthly and recommend improvements - Train and develop other executives **Operations Team Management** - Own and maintain the company’s Work AI OS - Provide leadership and direction to the Operations team **Strategic Planning & Execution** - Conduct strategic research for new internal projects - Execute and control company strategy - Partner closely with the CEO on company direction and decisions **Resource Allocation & Oversight** - Ensure compensation and budget allocation follow priority and merit - Maintain a high, consistent hiring bar aligned with company principles **Financial Management** - Track profitability and perform financial forecasting - Manage budgeting, including departmental budgets - Control and optimize income and expenses - Drive financial planning by analyzing company performance and risk **Partnerships** - Manage relationships with industry partners - Provide onboarding support to partners ## Skills - Strategic execution & OKR/performance-management systems — able to translate strategy into measurable goals and cadences - Financial acumen — P&L ownership, budgeting, forecasting, and risk analysis - Executive leadership & coaching — holding senior peers accountable and developing them - Operational systems design — building and running a company-wide Work AI OS - Data-driven decision making — synthesizing KPIs/OKRs/health indicators into clear recommendations - Cross-functional stakeholder management — aligning departments with competing priorities - Partnership management — building and sustaining external strategic relationships ## Knowledge - OKR, KPI, and health-indicator frameworks, and how to run them as a company-wide performance management system - Financial statements, budgeting cycles, and forecasting methods suited to a professional-services /consulting business model - Company operating-system methodologies and tooling and how to select and run one at scale - Current state of the AI consulting and enterprise AI adoption market, so operational, hiring, and resourcing decisions track where the business is headed ## Experience - 3+ years as an Associate Partner (or equivalent senior leadership role) at a top-tier strategy consultancy (McKinsey, BCG, or Bain), leading engagements on operating model design, organizational transformation, or performance management - Prior experience operating (not just advising) inside a fast-growing company — having sat inside the business making the calls, not only recommending them - Track record improving financial performance and risk visibility at a company-wide level, in a role with direct P&L or budget accountability - Experience building or scaling a company operating system/management cadence from the ground up in a company of comparable size and growth stage - Background leading or working with distributed/remote, cross-border teams ## What We Offer - **Competitive compensation** — a monthly base plus expansion revenue upside, stock options - **Fully remote** — outcomes over attendance - **Unlimited PTO** - **Full-time contractor** engagement with a fast-growing AI consultancy at the forefront of enterprise transformation