Chief of Staff for High Growth eCom & DTC Brands

Job description

Accountabilities Protect founders' time by helping prioritise what requires executive attention, what can be delegated, and what should be deprioritised. Translate company goals and high-level strategic ideas into clearly defined projects, owners, timelines, priorities, and measurable outcomes. Drive cross-functional execution across marketing, creative, operations, customer experience, finance, and other business functions. Establish and maintain effective operating rhythms, including leadership meetings, weekly priorities, KPI reviews, and accountability systems. Identify bottlenecks, dependencies, and execution risks early and drive the appropriate teams toward decisions and resolution. Build and continuously improve SOPs, processes, dashboards, documentation, and internal systems to support organisational growth. Follow up consistently on commitments, ensuring actions from meetings and strategic initiatives are completed on time. Conduct research, analysis, and structured problem-solving to support important founder and leadership decisions. Help improve organisational structure, hiring priorities, role clarity, ownership, and team accountability. Take ownership of high-priority or cross-functional projects that do not naturally sit within a single department. Monitor progress against strategic priorities and provide leadership with clear visibility into performance, blockers, and next steps. Requirements Proven experience in a Chief of Staff, operations, business operations, strategy, or similar role within an eCommerce or DTC business. Demonstrated experience working directly with founders or executive leadership and translating strategic direction into operational execution. Strong business judgment and the ability to understand the underlying purpose and commercial impact behind strategic priorities. Exceptional project management and organisational skills, with the ability to manage multiple priorities and initiatives simultaneously. Strong analytical capabilities and confidence working with KPIs, dashboards, business metrics, and performance data. Ability to challenge assumptions constructively, ask difficult questions, and hold senior stakeholders accountable for commitments. Highly resourceful and proactive, with the ability to investigate ambiguous problems, develop recommendations, and move initiatives forward independently. Strong communication and stakeholder-management skills across different functions and levels of an organisation. Comfortable operating in fast-paced, high-growth environments where priorities can change quickly. Strong ownership mentality, attention to detail, and consistent follow-through. A practical, solutions-oriented approach with a focus on measurable business outcomes. Benefits Fully remote working model. Opportunity to work directly with founders and executive leadership at high-growth eCommerce and DTC businesses. High level of ownership and autonomy across strategic and operational initiatives. Exposure to multiple areas of business operations, including marketing, creative, finance, customer experience, and people. Opportunity to influence organisational structure, processes, and scalable operating systems. Fast-paced environment offering significant professional growth and learning opportunities. Ability to make a measurable impact on business execution and growth. Opportunity to become a trusted strategic partner to senior leadership. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Chief of Staff for High Growth eCom & DTC Brands based in United Kingdom. This is a high-impact operator role supporting founders of fast-growing eCommerce and DTC businesses.You will turn ambitious strategic priorities into clear plans, accountable owners, timelines, and measurable outcomes.Working at the intersection of strategy, operations, people, and execution, you will help leadership teams maintain focus and momentum.You will establish operating rhythms, strengthen internal processes, and ensure critical initiatives move forward without losing traction.The role requires strong business judgment, analytical thinking, and the confidence to challenge assumptions and drive accountability.You will work across functions including marketing, creative, operations, customer experience, and finance.This opportunity is ideal for a highly resourceful leader who thrives in fast-moving environments and enjoys turning complexity into organised execution.