Chief of Staff - Romania

Job description

Romania is one of Glovo's biggest markets and one drawing real attention from regional and HQ. The GM is hiring a Strategy & Operations Lead who plays Chief of Staff to the GM. This is the operator who sits next to them, makes the country run, and owns the cross functional projects that decide whether the next two years are step change or grind. Here's the honest version of the job. Romania has the usual problems of a country that scaled fast: the operating cadence is patchy, decisions sit too long, and the same handful of cross functional issues keep coming back because nobody owns them end to end. You're here to fix that. You'll have the GM's full backing, the country leadership team in the room with you weekly, and direct lines into HQ and regional. The work is high leverage and visible. What you do or don't do shows up in country numbers within a quarter. This is not a strategy role. About 70% of it is operational: running the cadence, prepping the GM, making sure decisions actually get made, holding function leads to what they committed, pushing the GM's projects to the line. The other 30% is hard problem solving on those projects. The kind that doesn't have a published playbook, because Romania's market is its own thing. If "I want to do strategy" is the appeal, you'll hate this. If "I want to run something real, at scale, next to where the decisions get made" is the appeal, keep reading. What lands on your desk: numbers that don't tie, a stalled cross functional project, a leadership meeting where the wrong call is about to get made, a regional review the GM is walking into with the wrong narrative. You decide what gets fixed first, and you fix it. In the spreadsheet and in the room, often in the same hour. What you get back: every part of a country that matters seen from the inside, daily contact with the people running it, cross functional reps that don't exist inside any single function, and the seat closest to where the decisions get made. THE JOURNEY Run the country's operating rhythm Own the weekly review, MBR, QBR, and leadership team routines: make sure they drive decisions, not just slides Build the reporting layer that catches problems on Monday, not at the end of the month When something's off, get on it: surface it within 48 hours with a root cause and a proposed fix Drive the calls the GM hasn't made yet, then make sure each one gets executed Be the person the GM trusts to know what's actually happening on the ground Drive cross functional projects end to end Take the GM's projects from ambiguous brief to delivered outcome Frame the problem, build the plan, run the room, land the result Do the work yourself when you need to: the analysis, the stakeholder call, the slide Hand off cleanly to BAU, or shut it down Manage stakeholders inside and outside Romania Prep the GM for regional reviews, HQ asks, board updates, partner escalations Translate Romania up and HQ down, with the GM's voice intact Run leadership team meetings and own what comes after Hold leaders to their commitments, with no formal authority Be the GM's actual partner Own the ask queue: what's in, what's owed, what's overdue Think through every decision before it lands: options, tradeoffs, a recommendation Cover the conversations the GM can't get to Push the leadership team to raise the bar, including yourself 4 to 7 years total. The early career bar is top consulting, PE, IB, or equivalent. The operating bar is at least 18 months actually running things, not advising on them. You've actually run an operating cadence and shipped cross functional projects. Advised on them doesn't count. Analytical depth: you do the analysis yourself, in the data on Monday morning, building the narrative without waiting for someone else's deck. Written synthesis that moves a decision in a single page. If your default is 30 slides, this isn't the seat. he trust profile: people tell you things they don't tell others, you don't need credit, you're fine being the second most informed person in the room. You push people, including people more senior than you, without making it personal. You're not above the unglamorous work behind a country running well. You see that as the job. Comfort with ambiguity, speed, and priorities that shift. Romanian and English, both fluent. At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here . Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website ! Job Ref ID: JR0080820 Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.