Aspire Software is looking to hire a Chief Operating Officer (COO) for one of our Software Business Units!This position provides critical operational and commercial leadership to a company within a growing software vertical. You will be responsible for developing and implementing the business’s strategic plan spanning sales & marketing, customer support, and professional services. The COO must identify, define, and execute the strategies required to achieve the growth plans and operating objectives with a focus on improving operational excellence. This person should bring an AI-forward mindset to executing our growth plans.Here is a little window into our company: Aspire Software, an operational arm of Valsoft Corp, operates and manages a portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. Implementing industry best practices in a decentralized model has allowed Aspire to become a hub for creating rapid growth by reinvesting in its portfolio. Group Responsibilities: Develop and implement an AI strategy for non-R&D departmentsOwn the long-range, annual and quarterly financial and non-financial goals Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda. Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, services resourcing, customer support, and customer project delivery Sales & Marketing Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development Improve use of a CRM and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV); develop performance dashboards and establish reporting process (measure NRR and MRR trends) Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization Management of key relationships with large accounts is mandatory Attend trade shows and panels Customer Care/Customer Success: Execute an effective, long-term customer success program for clients Implement and maintain client support initiatives Facilitate both in-house and client training sessions Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools Professional services: Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin Establish strategies to increase NRR Track results on a monthly basis with the Head of Professional Services About you:Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree5+ years of direct cross-functional team management experience and P&L management within the SaaS Vertical Market, preferably in Travel & LeisureExperienced with AI Automation efficiencies in Sales/Marketing/Support/Professional ServicesHardware sourcing and integrated payment processing experience a plusA natural ability to lead performance and financial health in a business Bring a proven entrepreneurial spirit and pace-setter traits Broad financial acumen across the organization (e.g., understanding financial documents, business intelligence, FP&A processes, etc.) is mandatoryHistory of developing and implementing successful strategies for net new customer acquisition and market penetration Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals Excellent Leadership, communication, and organizational skills A 'roll up the sleeves' attitude towards problem-solving is essentialGoal-oriented with comfort in setting measurable goals for others and him/herself 30% travel required for internal and customer meetings At least a professional level of English, both written and verbal, is mandatory. Must be legally authorized to work/travel in Canada Why Join Aspire?Competitive salary and bonus structure based on performance.Health insurance, 401(k) with company match, and paid time off.Opportunities for professional development and career advancement.#AspireSoftware
Aspire Software is looking to hire a Chief Operating Officer (COO) for one of our Software Business Units!
This position provides critical operational and commercial leadership to a company within a growing software vertical. You will be responsible for developing and implementing the business’s strategic plan spanning sales & marketing, customer support, and professional services.
The COO must identify, define, and execute the strategies required to achieve the growth plans and operating objectives with a focus on improving operational excellence. This person should bring an AI-forward mindset to executing our growth plans.
Here is a little window into our company: Aspire Software, an operational arm of Valsoft Corp, operates and manages a portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. Implementing industry best practices in a decentralized model has allowed Aspire to become a hub for creating rapid growth by reinvesting in its portfolio.
Group Responsibilities:
- Develop and implement an AI strategy for non-R&D departments
- Own the long-range, annual and quarterly financial and non-financial goals
- Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda.
- Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, services resourcing, customer support, and customer project delivery
Sales & Marketing
- Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets
- Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline
- Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development
- Improve use of a CRM and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors
- Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV); develop performance dashboards and establish reporting process (measure NRR and MRR trends)
- Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization
- Management of key relationships with large accounts is mandatory
- Attend trade shows and panels
Customer Care/Customer Success:
- Execute an effective, long-term customer success program for clients
- Implement and maintain client support initiatives
- Facilitate both in-house and client training sessions
- Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution
- Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools
Professional services:
- Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin
- Establish strategies to increase NRR
- Track results on a monthly basis with the Head of Professional Services
About you:
- Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree
- 5+ years of direct cross-functional team management experience and P&L management within the SaaS Vertical Market, preferably in Travel & Leisure
- Experienced with AI Automation efficiencies in Sales/Marketing/Support/Professional Services
- Hardware sourcing and integrated payment processing experience a plus
- A natural ability to lead performance and financial health in a business
- Bring a proven entrepreneurial spirit and pace-setter traits
- Broad financial acumen across the organization (e.g., understanding financial documents, business intelligence, FP&A processes, etc.) is mandatory
- History of developing and implementing successful strategies for net new customer acquisition and market penetration
- Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals
- Excellent Leadership, communication, and organizational skills
- A 'roll up the sleeves' attitude towards problem-solving is essential
- Goal-oriented with comfort in setting measurable goals for others and him/herself
- 30% travel required for internal and customer meetings
- At least a professional level of English, both written and verbal, is mandatory.
- Must be legally authorized to work/travel in Canada
Why Join Aspire?
- Competitive salary and bonus structure based on performance.
- Health insurance, 401(k) with company match, and paid time off.
- Opportunities for professional development and career advancement.
#AspireSoftware
Valsoft was founded in 2015 in Montreal, Canada. Our focus is to acquire and grow vertical market software businesses that provide mission-critical solutions in their respective niche markets. So far, we have acquired over 100+ businesses, and we have over 3,000 employees across 20+ countries. In 2023, Valsoft was named as one of the Best Workplaces in the Financial Services Industry by Great Place to Work®.
Valsoft was founded in 2015 in Montreal, Canada. Our focus is to acquire and grow vertical market software businesses that provide mission-critical solutions in their respective niche markets. So far, we have acquired over 100+ businesses, and we have over 3,000 employees across 20+ countries. In 2023, Valsoft was named as one of the Best Workplaces in the Financial Services Industry by Great Place to Work®.
