Chief Revenue Officer (CRO)

Job description

### **About vivenu: The Modern Standard for Live Entertainment** Ticketing is no longer just a transaction; it is the most important revenue and data engine in sports and live entertainment. While legacy "black box" providers restrict data, tech and brand control, vivenu is the API-first **"Modern Legacy Disruptor."** We empower 1,000+ of the world’s most premier event brands in 50+ countries – from global icons like the Grammy Awards and HYROX to teams such as Stanford Athletics and FC Schalke 04 – to reclaim their data, their brand, and their revenue. Backed by **$65M+ from top-tier investors**, with an annual GTV of >1Bn GTV and being profitable, it is time to go towards the next phase: accelerating our segment-specific approach, significantly increasing average ACV, and paving the way for an AI-powered fan engagement era. ### **The Role: Architect of Global Revenue** As vivenu’s CRO, you are the primary architect of vivenu’s global expansion. You aren't just managing a Revenue team; you are building a high-performance machine that wins the world's most complex sports and venue accounts. You will complement our CEO by providing the **strategic planning and execution** required to scale a verticalized GTM engine across the globe. The Team currently consists of 70 highly skilled and motivated contributors; divided in Sales Leaders, AEs, BDRs, RevOps, GTM, Marketing and Partnerships. ### As our CRO your responsibilities will include: - **Global Revenue Leadership:** Define and reach our global revenue growth goals as determined together with the CEO and board. Coordinate and align Marketing, Partnerships, Sales, and Business Development efforts into a single, cohesive growth engine. - **Scaling the Revenue Org:** Lead the charge in more than doubling the revenue organization in headcount, designing a global structure that remains agile as we scale. - **Strategic Deal Involvement:** Move beyond "oversight" to actively coaching leadership on deal play. You will help navigate complex stakeholder landscapes, including alignment with owners, investors, and boards for our Enterprise opportunities. - **Elevating the Narrative:** Grow the importance of "Business Value Selling" – positioning vivenu not just as a tool, but as the essential revenue-focused operating system for live entertainment. - **Holistic GTM Strategy:** Sharpen our value proposition to reflect the industry’s unique complexities, moving beyond a generic SaaS narrative. - **Modern Tech Stack Mastery:** Ensure the team is equipped with, and fluent in, a modern AI-powered tech stack that drives speed, transparency, and data-informed decision-making. ### As our CRO your success will be measured by: - **Global Coherence:** Co-create and lead a unified global sales strategy that respects regional and vertical nuances while maintaining the "vivenu standard" of excellence. - **Segment-Specific Expertise:** Refine our transition toward a sophisticated, segment-specific approach, driving a consistent increase in average ACV and securing high-value customers in our core verticals. - **Autonomous Pod Structure:** Build and empower sales pod structures with the right level of autonomy to navigate local market dynamics while remaining aligned with global goals. - **Mission-Critical Trust:** Lead with the professional gravity required for a trust-focused industry. You will ensure that every enterprise interaction is individualized, acknowledging that ticketing is the heartbeat of our customers' digital ecosystems. - **Hyper-Growth Velocity:** Lead the revenue function through a trajectory of doubling the business year-over-year, scaling the organization’s reach and impact without compromising operational integrity. ### What skillset you will need to bring to succeed in this role: - **5 years of experience as a CRO** in a high-scale SaaS organization. - **The Vertical Specialist:** Proven track record in Vertical SaaS. You understand that in this space, winners provide the "Operating System" that sits at the heart of the business. - **Global Scaler:**Successfully built and managed teams across North America and Europe, navigating the cultural nuances required to win on both continents and continue to scale from there. - **Analytical Mindset & High-Performance Culture:** You move with urgency, embrace an iterative "fail fast, learn faster" mentality, and thrive in an environment where speed is a competitive advantage. - **Ecosystem Thinker:** Recognizes ticketing as the most critical digital business decision for our customers and understands how to sell into a diverse, passionate industry where the product sits at the core of fan engagement and revenue generation. - **Intellectual Agility:** Navigate the complexities of a highly nuanced industry with sharp analytical precision. You will master our sales frameworks with speed, deciphering intricate industry politics and stakeholder dynamics to drive immediate strategic impact.