Chief Technology Officer (Interim)

Job description

PSG Global Solutions is Hiring! PSG is the world’s largest and fastest growing provider of outsourced recruiting support to the global staffing and recruiting industry, with over 20% of the top 100 staffing companies utilizing our service today. Our recruiting centers are based in the Philippines, the preferred offshore location for supporting the US and global English speaking countries. PSG combines the cost advantages of an offshore delivery model with the high-performance approach of a top-tier staffing company to deliver value to its clients. As with any high-performance business, having a strong and highly motivated team is critical to our success. PSG invests heavily in our people, as evidenced by our employee satisfaction score consistently exceeding 90% (we measure it every month). Privacy Notice We, at PSG Global Solutions, LLC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, LLC (a Teleperformance company) needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how PSG Global Solutions, LLC (a Teleperformance company) processes your personal data, and we regularly review it to ensure that it is up to date. Before proceeding with your application, please review our Candidate Privacy Notice to understand how we collect, use, store, and protect your personal data in connection with the recruitment process. By clicking “Apply” , you acknowledge that you have been provided access to and have had the opportunity to review our Candidate Privacy Notice. Click here to read the PSG Global Solutions US Candidate Privacy Notice. Job Description Position Summary The Chief Technology Officer (CTO) defines and executes PSG Global Solutions’ enterprise technology, artificial intelligence, and innovation strategy. The role leads PSG’s transition to an AI-first operating model—turning emerging technologies into secure, scalable products and operational capabilities that improve recruiting outcomes, increase productivity, and generate measurable value for clients. As a member of the executive leadership team, the CTO connects corporate strategy, product innovation, enterprise technology, data, cybersecurity, and operational transformation. The position partners with leaders across operations, client services, sales, finance, human resources, compliance, and global delivery to strengthen PSG’s competitive position as a technology-enabled recruitment and workforce-solutions provider. Key Responsibilities Vision to Execution Lead the delivery and continued evolution of PSG’s AI-first operating model. Translate enterprise strategy into executable technology, product, data, and automation roadmaps. Lead the development and launch of Anna AI, PSG’s production-grade generative voice AI platform. Embed AI capabilities throughout PSG’s recruiting and service-delivery operations. Ensure technology investments produce measurable improvements in client outcomes, operational productivity, revenue, and profitability. AI Strategy and Product Innovation Lead PSG’s AI-first operating model and multiyear technology roadmap. Direct the development and evolution of Anna AI, PSG’s production-grade generative voice AI platform. Transform AI pilots into scalable products that automate candidate engagement, screening, interviewing, scheduling, onboarding, and compliance workflows. Establish responsible-AI standards covering accuracy, bias, transparency, privacy, security, and human oversight. Measure technology investments through productivity, client outcomes, revenue contribution, and return on investment. Architecture and Integration Lead PSG’s Rapid Build and Integration framework for orchestrating agentic AI workflows. Enable integrations with applicant-tracking systems, HR platforms, client systems, and best-in-class specialist applications. Define enterprise architecture, data exchange, testing, deployment, reliability, and documentation standards. Evaluate build, buy, and partnership opportunities based on strategic value, scalability, speed, cost, and risk. Data and Evidence-Based Leadership Establish an enterprise data and analytics strategy supporting AI, operational decisions, client reporting, and workforce intelligence. Partner with leading research institutions, including the University of Chicago Booth School of Business, to scientifically evaluate AI’s impact on hiring efficiency. Use controlled experiments and operational data to validate new solutions before large-scale deployment. Translate research findings into product improvements, client insights, and market thought leadership. Enterprise Technology and Risk Oversee PSG’s enterprise platforms, cloud environment, corporate applications, technology services, and client integrations. Lead cybersecurity, data privacy, technology risk, incident response, business continuity, and regulatory compliance. Ensure technology platforms remain secure, reliable, scalable, and cost-effective. Manage technology budgets, strategic vendors, licensing, and investment priorities. Executive and Organizational Leadership Advise the CEO, executive team, and board on technology opportunities, investments, and risks. Partner with operations, sales, and client leaders to develop differentiated technology-enabled services. Build and lead global teams across AI, product, data, architecture, cybersecurity, integration, and technology operations. Promote a culture of experimentation, responsible innovation, disciplined execution, and measurable results. Measures of Success Adoption and business impact of Anna AI and related products Recruiter productivity and operational-capacity improvements Revenue, margin, and client-retention contribution from technology Successful conversion of AI pilots into scaled products Improvements in time-to-fill, cost-per-hire, and service quality Platform reliability, integration performance, and user satisfaction Security, privacy, compliance, and audit results Return on technology and innovation investments Qualifications Bachelor’s degree in technology, engineering, business, or a related field; an advanced degree is preferred. Significant executive leadership experience in technology, AI, digital transformation, product innovation, or enterprise architecture. Demonstrated success taking AI and automation solutions from pilot through enterprise-scale adoption. Experience with generative AI, voice AI, agentic automation, cloud platforms, integrations, data architecture, and cybersecurity. Experience in recruitment, staffing, RPO, BPO, healthcare services, or another technology-enabled service industry is preferred. Proven ability to lead global teams, manage significant investments, and communicate effectively with clients, executives, and boards. Equal Opportunity Employment All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract. Compliance with Disability Laws It is the policy of PSG Global Solutions that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans. Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)