Cisco Telephony Engineer - Onsite

Job description

Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits , with a whole-person approach to wellness – Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : The Systems Engineer II completes system installation and management, system monitoring and performance tuning, diagnostics and troubleshooting, user support coordination, backup and storage management, data center maintenance, and other related tasks. Job Description: Summary The Telecommunications Systems Engineer is a hands-on technical specialist responsible for the daily operation, optimization, and reliability of enterprise voice and contact center platforms. This role emphasizes system configuration, call quality assurance, incident response, and lifecycle support across on-prem and cloud telephony environments. Core responsibilities include telephony operations and lifecycle management (Cisco Call Manager, Unity Connection, UCCX, CUBE, Genesys Cloud); call quality monitoring and advanced troubleshooting (Wireshark, RTMT, QoS metrics, SIP analysis); system design and configuration (dial plans, call routing, contact center flows, redundancy); incident response and root cause analysis; vendor and carrier coordination; accurate documentation and change management; and participation in after-hours on-call support. KEY ACCOUNTABILITIES: 1. Defines, implements and manages operating system policies and procedures, and leads systems planning. 2. Compiles and analyzes system operations and makes recommendations for greater efficiency. 3. Formulates/defines specifications for complex operating software. 4. Designs and implements customization of system environment to meet client needs and improve the overall performance of the system. 5. Works with system vendors to identify and correct hardware and software problems of the highest level. 6. Ensures integrity, accuracy, access, and security of all system hardware and operating system. 7. Serves as a key contributor in the creation and design of the disaster recovery plan. QUALIFICATIONS: • Bachelor’s degree in computer science • Five years of experience in information technology • Three years of experience in infrastructure disciplines • Advanced knowledge of desktop, server, and communications equipment operating systems PHYSICAL DEMANDS: • Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of fifty (50) pounds without assistance • Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties WORK ENVIRONMENT: • Normally works in climate controlled office environment • Frequent sitting with movement throughout office space • Use of computers throughout the work day • Frequent use of keyboard with repetitive motion of hands, wrists, and fingers Scheduled Weekly Hours: 40 Scheduled FTE: 1 Location: Corporate - 222 Building - Appleton,Wisconsin Overtime Exempt: Yes Worker Shift Details: Days