Cisco Video Conference – L1 Support

Job description

Manage and maintain Video conferencing equipment and performing daily health checks. - Support and manage Video Conference meetings via Microsoft Outlook and support AV and Video Conferencing rooms. - Monitor Video infrastructure capacity and performance to ensure continued, uninterrupted operation of its systems and applications. - Provide first line fault monitoring on the customers video networks making best use of available network management tools.​ - Responsible for documenting and recording all details of the identification and resolution of any issues on the customer networks using the help desk ticketing software. - Hands on experience and troubleshooting skills on videoconference and audiovisual equipment (Biamps, projection systems, displays, cameras, microphones, integrated A/V systems, etc.) - Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems. - Knowledge on Cisco (Tandberg) codecs like SX10, SX20, SX80,C40 etc. is an added advantage - Knowledge on Cisco Video Infrastructure like VCS (Control & Expressway), TelePresence Server, TMS and CUCM and MCU is an added advantage. - Deal with Level 1 and Level 2 tickets. - Avaya phone & cabling knowledge. - Ready to work on 24X7 support. Please let me know if you have any Q Avaya,Cisco All your information will be kept confidential according to EEO guidelines. nandha Krg tech Inc 661 367 8000 *304