CitiService Funds Specialist

Job description

Citi's Investor Services provides a comprehensive suite of services across over 100 markets globally, supporting significant product and client growth in local and global products including Custody, Funds & Execution Services. We are a critical partner to our clients, ensuring efficient and scalable operational services. We are seeking an experienced Fund Accounting, client-focused professional to play a pivotal role in shaping and executing our Client Service Strategy. This individual will collaborate closely with our Fund Accounting operations partners, external clients, and internal stakeholders. The successful candidate will provide end-to-end support coverage across all Funds products, and serve as a key contact point for the client, supporting operational resilience and enhancing the client experience. Strong communication and interpersonal skills, coupled with sound judgment and diplomacy, are essential to effectively guide, influence, and serve as a trusted internal advocate for our clients. Responsibilities: Exhibit deep expertise in Fund Accounting products and processes (NAV calculation, valuation, and fund lifecycle events) to deliver comprehensive client support. Oversee proactive Fund Accounting client query management, including communication, escalation, and remediation of aged queries to ensure high client satisfaction. Develop and maintain strong relationships with internal stakeholders and external clients, managing client escalations and participating in key client interactions. Drive continuous improvement by conducting in-depth analysis, defining root causes, and implementing innovative solutions to enhance client experience. Develop and exercise business plans, policies and procedures as well as projects to improve efficiencies, as needed. Analyze operational flow for potential risks and ensure operational execution. Oversees complex analyses to identify authentication strategy and procedure gaps. Ensure appropriate balance between fraud risk, operational cost and customer experience. Update the Manager Control Assessment process, ensuring that all risks related to Client Operations and Fund Accounting are captured. Ensure robust risk management and control by managing corrective action plans, and conducting risk assessments in compliance with firm policies. Prioritize team workload, track productivity, and adapt communication styles to achieve common goals and maximize service excellence. Influence strategic functional decisions and collaborate with business partners to align service experience with broader business strategies. Qualifications: Relevant, senior-level experience in Fund Accounting or a related financial services role. Strong technical knowledge of end-to-end Fund Accounting and NAV production Experience. Proven problem-solving, organizational and analytical skills. Excellent written and verbal communication skills, with the ability to influence senior stakeholders. Ability to manage complex situations, identify and remediate risks effectively. Strong analytical skills with the ability to interpret data, identify trends, and drive actionable insights. Demonstrated ability to manage competing priorities and perform effectively in a fast-paced, deadline-driven environment. Working knowledge of InvestOne Fund Accounting platform is preferred, not essential. We offer: By joining Citi Dubli n , you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed ) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energi s ed to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. #LI-AS3 ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Institutional Customer Service ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location Full Time Salary Range: 85 600,00 € - 128 400,00 € ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. ------------------------------------------------------ This job opening is for an existing job vacancy. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.