Citrix Infrastructure Operations, AVP

Who we are looking for Charles River Development is rapidly growing its Software-as-a-Service platform. We are looking for a senior Citrix Infrastructure Operations professional with strong hands-on experience supporting large enterprise environments and the ability to own platform stability, availability, security, performance, Automation and lifecycle management. The ideal candidate will have deep expertise in Citrix Virtual Apps and Desktops, Citrix ADC/NetScaler, Gateway, StoreFront, FAS, PVS/MCS, WEM, and FSLogix, along with strong knowledge of authentication, SSO, MFA, PKI, AD CS, Entra ID, PingFederate, ADFS, Okta, and certificate lifecycle management. This person should be a strong troubleshooter and technical leader who can manage complex incidents, lead root cause analysis, support audit and security requirements, partner across Infrastructure, Security, Network, Cloud, and application teams, and use PowerShell automation to improve operational efficiency while mentoring engineers and communicating risks, platform health, and progress to senior leadership. Why this role is important to us The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019. Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for. What you will be responsible for Lead daily operations and service delivery for enterprise Citrix environments supporting global users and business-critical applications. Ensure Citrix platforms are highly available, secure, scalable, stable, and performing as expected. Manage Citrix Virtual Apps and Desktops, Citrix ADC/NetScaler, Gateway, StoreFront, FAS, Delivery Controllers, PVS/MCS, WEM, and FSLogix. Oversee Citrix ADC functions such as load balancing, SSL offloading, GSLB, content switching, authentication policies, and high availability. Support authentication and SSO integrations with AD CS, Entra ID, PingFederate, ADFS, Okta, MFA platforms, and PKI services. Lead incident response, problem management, root cause analysis, escalations, and service restoration efforts. Drive certificate lifecycle management, SSL/TLS configuration, firmware upgrades, vulnerability remediation, and platform maintenance. Partner with Security, Network, Cloud, and Infrastructure teams to maintain secure remote access and compliant operations. Support CyberArk integration, privileged access controls, audit requirements, disaster recovery planning, and DR testing. Develop automation using PowerShell and monitoring tools to improve efficiency, reliability, and operational consistency. Establish operational standards, documentation, service metrics, governance, and continuous improvement practices. Provide AVP-level technical leadership, mentor engineers, manage operational risk, and report platform health and risks to senior leadership. What we value Ownership and accountability for delivering secure, reliable, and high-performing infrastructure services. Strong hands-on technical leadership with the ability to guide teams and drive outcomes. Operational discipline, consistency, and a focus on service stability. Strong problem-solving skills and the ability to troubleshoot complex issues under pressure. Clear communication with technical teams, business stakeholders, and senior leadership. Collaboration across Infrastructure, Security, Network, Cloud, and application teams. Security-first thinking with attention to compliance, audit readiness, and risk reduction. Continuous improvement mindset focused on automation, standardization, and efficiency. Strong documentation practices and commitment to repeatable operational processes. Mentorship and knowledge sharing help grow team capability. Calm, focused leadership during incidents, escalations, and service restoration efforts. Balance between day-to-day operational excellence and long-term platform modernization. Education & Preferred Qualifications Bachelor’s degree in computer science, Information Systems, Engineering, or a related technical field is preferred. Advanced degree or equivalent enterprise infrastructure experience is a plus. 10+ years of experience in enterprise infrastructure operations, with strong focus on Citrix, Windows Server, virtualization, and secure remote access technologies. 7+ years of hands-on Citrix administration and engineering experience in a large enterprise environment. 5+ years of experience supporting or managing Citrix ADC / NetScaler, Citrix Gateway, load balancing, SSL/TLS, and authentication services. Strong experience with Citrix Virtual Apps and Desktops, Citrix DaaS, StoreFront, FAS, PVS/MCS, WEM, FSLogix, and Citrix Director. Experience with Active Directory, Group Policy, DNS, IIS, Windows Server, AD CS, PKI, and certificate lifecycle management. Working knowledge of Microsoft Entra ID, PingFederate, ADFS, Okta, MFA platforms, CyberArk, Azure Infrastructure Services, and VMware vSphere. Strong PowerShell scripting and automation experience. Preferred certifications include Citrix Certified Professional, Citrix Certified Expert, Microsoft Azure, VMware, ITIL, or security-related certifications. Salary Range: $90,000 - $157,500 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ. Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans. For a full overview, visit . About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. 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