City Manager, Helsinki

Job description

At Coco, we're reimagining last-mile delivery with a fleet of autonomous robots built for the real world. Our mission is to make delivery more accessible, reliable, and sustainable—one city at a time. We're already operating in Los Angeles, Chicago, Miami, Jersey City, and Helsinki, and we’ve completed hundreds of thousands of orders for thousands of merchants. But we're just getting started. As a City Manager, you will own Helsinki's Coco operation end-to-end. You'll be the face of Coco in the market—the person merchants call when something goes wrong, the person who keeps the fleet healthy and the numbers green, the person who grows our footprint block by block. This is a hands-on, physical-world operations role: you'll be out on the streets, in restaurants, and alongside your team as much as you're behind a desk. If you thrive on accountability, love managing to metrics, and know how to get the best out of a frontline workforce, you'll fit right in. WHAT YOU'LL DO - Own city-level operations: Manage day-to-day fleet health, deployment zones, and operational uptime across all active merchant locations in Helsinki, while supporting smaller operations and expansion initiatives elsewhere in Finland. You are accountable for hitting the numbers including delivery completion rate, uptime, cost per delivery. - Drive merchant success: Serve as the primary point of contact for Coco's merchant partners, including onboarding new restaurants, resolving incidents, and proactively improving the delivery experience. Details matter: every missed handoff, misconfigured tablet, and unresolved complaint is your problem to own. - Manage the team: Hire, train, schedule, and manage local operations staff (robot technicians, coordinators, and any contract labor). Set clear expectations, hold people to them, and build a team that executes with consistency and pride. - Report and improve: Track KPIs and surface insights to central leadership, flag problems early, and drive continuous improvement across every dimension of the operation. - Represent Coco locally: Be a visible and trusted presence in the community—working with merchants, local stakeholders, and municipal partners in Helsinki while helping represent Coco in new Finnish markets as we expand. BASIC QUALIFICATIONS - 3+ years of experience managing a hands-on, physical-world operation—think restaurant general manager, fulfillment center manager, field operations manager, or similar. You've run something where stuff actually happens in the real world, not just on a screen. - Proven track record managing a direct labor workforce including hiring, scheduling and performance management - Metrics-driven operating style: you set KPIs, track them rigorously, and self-motivate to do whatever it takes to hit them. You don't need to be chased for numbers; you bring them. - Extreme attention to detail: you notice when things aren't being done right, you build processes to prevent recurrence, and you create a culture where standards are taken seriously. - Strong relationship management skills—comfortable working with restaurant operators, platform partners, and city officials alike. - Highly organized with the ability to juggle multiple competing priorities without things falling through the cracks. - Willingness to work non-standard hours when the operation requires it - Willingness to travel periodically within Finland as operational needs and expansion efforts require. PREFERRED QUALIFICATIONS - Experience in restaurants, food delivery, autonomous vehicles, micro-mobility, logistics, or adjacent industries. - Experience scaling a market from early-stage to mature operations. - Background in account management or B2B sales, particularly with restaurant or retail partners. - Comfort with operational tooling (Excel/Google Sheets, Notion, Slack, data dashboards). - Finnish language proficiency is preferred but not required. Candidates should be comfortable operating in an English-speaking work environment and building relationships with Finnish merchants, partners, and local stakeholders. Coco is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation