City Manager - Nashville

Job description

Flex is building the **AI-native private bank for business owners**. We’re re-architecting the entire financial system for entrepreneurs—from the first dollar a business earns to how that value compounds, moves, and is ultimately spent in real life. Banking, credit, payments, personal finance, and financial operations—rebuilt from the ground up as a single, intelligent system. **Flex is the full financial home for ambitious owners.** Since launching publicly in **September 2023**, Flex has scaled from **zero to nine-figure annualized revenue**, with a clear path to **profitability by late 2026**. We move fast, ship relentlessly, and operate with extreme ownership. Our customers are **affluent business owners ($3–$200M in revenue)**—the backbone of the economy and one of the most underserved segments in finance. They’re stuck with outdated banks and fragmented tools. We’re replacing all of it. The opportunity is massive: a **~$1T+ revenue market** hiding in plain sight. Our ambition is to build a **$100B+ company** by delivering a product that is fundamentally better—not incrementally improved. Flex has raised $100M+ in equity and $300M+ in debt. **- Mission-critical problems**: We build software that directly controls how money moves at scale. **- High bar, low ego**: Small teams, exceptional people, real ownership. **- Speed over comfort**: We prioritize execution, quality, clarity, and results. **- Enduring impact**: What we’re building will define how a generation of owners runs their businesses. **Team & Locations** We hire exceptional people who want to build hard things and see their work matter immediately. Roles are available in: San Francisco, Miami, New York, and fully remote. **Flex Fuels Ambition.** 🕺 **About the Role** City Managers are the face of Flex in their geographic region or category. This is our first ever hire to own the business owner community. Your mission will be to have everyone in your city know what Flex is by hosting intentional events, curating the invite list, and fostering relationships that become champions of the brand. You’ll report to the Head of Marketing and work closely with our creative and data teams to generate assets and ensure attribution of events and referrals. This is a highly relational, on-the-ground role: equal parts community builder, deal originator, and operator. You’ll represent Flex to business owners in your city, ensuring Flex is top-of-mind as their financial partner. ### ✅ What You’ll Do - **Host and curate events:** Plan and execute dinners, salons, and small-format gatherings that attract premium business owners. - **Foster 1:1 relationships:** Build personal connections with attendees, becoming a trusted connector and resource in the community. - **Own referral flywheels:** Encourage and track peer-to-peer referrals, ensuring the right attribution back to your channel. - Leverage CRM rigorously: Log every relationship, event touchpoint, and referral in CRM; ensure accurate attribution and reporting. - **Follow up with intent:** Send personalized notes, share relevant content, and schedule 1:1s to deepen engagement beyond the event. - **Performance reporting:** Measure and communicate the ROI of your efforts (pipeline generated, conversion rates, referral multipliers, CAC payback). - **Collaborate cross-functionally:** Partner with Flex’s marketing, sales, and data teams to align messaging, share community insights, and optimize attribution strategies. - **Represent Flex authentically:** Act as the local face of Flex — knowledgeable about our product, our mission, and the needs of business owners. ### ⚡️ What You Bring - 2–5 years of experience in investing, business owner support, partnerships, or ecosystem/community-building roles. - Proven ability to host and lead high-value events that drive meaningful relationships. - Existing networking and relationship-building skills with business owners. - Experience working with CRM tools (e.g., HubSpot, Salesforce, Affinity) and applying attribution strategies. - Data-driven mindset: you’re comfortable tying community activity to business outcomes. - Excellent written and verbal communication; you can confidently represent Flex in front of business owners and investors. - Entrepreneurial and scrappy — you thrive in ambiguity, love being on the ground, and can spin up a dinner, follow up with guests, and report results all in the same week. - Bonus: Prior experience as a founder, operator, or in a SMB community role.