Claims Collections Processor

Job description

General Function: Provide exceptional customer service and aid in problem resolution of outstanding AR balances. Assist with lockbox activity assigned by the Accounts Receivable Manager or Team Lead; perform the processing and posting of US checks, wires and other bank activity. Maintain a high level of customer service for both internal and external customers, ensuring timely collection and payment application on open receivables. MAJOR DUTIES AND RESPONSIBILITIES: Responsible for providing excellent customer service to internal and external customers (see communications with others below) Responds to phone calls and/or emails from customers, research questions and/or problems and bring resolution to those items Ensure that the Customers needs are being met Return phone calls and/or emails within 24 hours Troubleshoot and run necessary customer reports (using SAP, queries and/or Business Objects) Assist with the daily entry of all checks and wires activity from multiple lockboxes Balance and reconcile to the clearing account Assume additional responsibilities and performs special projects as needed or directed COMMUNICATION WITH OTHERS: INTERNAL - Customers include: Collections Team, Cash Team, Billing, Accounting, Account Management and various other internal management and operational areas/staff. EXTERNAL - Customers KNOWLEDGE AND SKILLS: Oral and written communication Superior organizational skills Analytical Customer Focus Computer/Software Skills (Advance MS Excel, SAP) EXPERIENCE: • 2+ Years collections experience preferred EDUCATION: • High School Diploma If you have questions or clarifications feel free to reach me at my phone number 973-637-1952 or email me your most updated resume together with the best time to call you back. Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees. Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.