Claims Governance & Risk Specialist

Job description

As a Claims Governance & Risk Specialist, you’ll play a key role in strengthening how TAL supports customers when they need us most. Working at the centre of our Claims function, you’ll help embed strong risk and governance practices that enable confident, consistent decision-making across all channels and portfolios. By contributing to proactive risk management and continuous improvement, this role helps build trust for our customers, our people and our regulators—supporting TAL’s purpose of helping Australians live better lives with clarity, care and confidence. In this role you will: Provide risk and governance insights that enable compliant, commercially sound claims decisions Identify and address risk trends, delivering recommendations that strengthen claims practices Drive continuous improvement by partnering with stakeholders to uplift processes, controls and training Enhance complaints outcomes by analysing trends and improving resolution approaches and capability Lead regulatory and audit responses, ensuring high-quality outputs and timely issue remediation Support risk culture by helping teams identify, manage and monitor risk and compliance effectively Demonstrated experience in risk, compliance or technical claims within a regulated environment Strong understanding of life insurance frameworks, claims handling and regulatory requirements Ability to analyse problems and deliver practical solutions that improve processes and outcomes Confident communicator who can translate technical concepts into clear, meaningful insights Proven ability to influence stakeholders and build strong relationships across all levels Collaborative team player with a proactive mindset and commitment to continuous improvement TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change Reconciliation Advocates – Read our Innovate Reconciliation Action Plan . We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community. Need adjustments during the recruitment process? Let our team know by getting in touch with us here. —we’re here to support you. You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. We will be upgrading the way you apply for jobs at TAL and therefore our job ads will be temporarily unavailable from 5pm Friday 23rd October until 9am Monday 26 October 2026. All job application deadlines will be extended to ensure you have ample time to apply. We look forward to seeing your application . #LI-Hybrid Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility. If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately . Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health Work alongside diverse, passionate colleagues and leaders who inspire, support, and value your contributions. Permanent opportunity open to candidates based in Sydney, Melbourne or Brisbane For over 150 years, we've never stopped finding better ways to protect Australians. As one of the nation’s leading life insurers, we’re driven by ambition and a sense of purpose. Our responsibility to our customers, partners, and the broader community is at the heart of everything we do. At TAL, we’re empowered to experiment, innovate, and create better products and services. Backed by Daiichi Life, one of the world’s largest insurers, we deliver financial security to millions of Australians through our care and expertise. Bring your curious mind and ambition to shape our industry and help us become the progressive, digitally enabled, leading insurer we aim to be.