Claims Handler

Job description

We're looking for Claims Technicians to join the team at our Head Office in Wallasey. Our total package is worth £29,570.79- £33,929.90 We are recruiting across a range of teams, including: Drainage Team – handling drainage-related claims. Water Team – handling water-related claims. Premier Team – handling with high-net-worth claims. Complex Team – handling claims that require licensing or enabling works. About Auger We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers. Financials Salary between £25,896.48- £29,791.37 dependant upon experience. Annual Bonus – approx. £2000 - £2500 5.5% Pension Contribution Working Hours Full Time – 37.5hrs per week Leave 22 Days Annual Leave + 8 Bank Holidays AL increases to 25 days within 5 years' service Enhanced bereavement, sickness and maternity / paternity leave Benefits Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts 2 company-wide events per year & regular team socials A focus on training, development & career progression £1000 for successful employee referrals A modern, social office environment & facilities Access to discounted Mortgage & Insurance Services The Role Handle drainage and water mains insurance claims on behalf of a wide range of insurers, from standard policies through to premium cover. Act as a dedicated point of contact, building strong relationships and delivering a tailored service throughout the claims journey Assess the liability of claims, and create proposals and quotes for on-site works Ensure claims are handled promptly and smoothly, whilst maintaining an elevated standard of customer care and communication Coordinate with engineers and contractors as needed, keeping clients and customers updated and reassured at every stage Anticipate client expectations and go the extra mile to deliver a premium service experience What skills are we looking for? Excellent verbal and written communication, enabling you to convey information clearly and professionally A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality A passion for customer care and an empathetic approach Strong teamwork attributes and a desire to help colleagues Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly Good organisational abilities and attention to detail You'll be a great fit for Auger if: You are great at caring for customers You are confident in finding solutions and overcoming unforeseen challenges You take pride in the high standard of your work You are enthusiastic, self-motivated and like to take ownership You are looking for a stable place to build a long-term career You have a clear DBS Our interview process Stage 1 - Short 15 min phone call with our HR team Stage 2 - Interview with management at our HQ For further information, please visit our website;