Claims Handler - Settlements

Job description

Claims Handlers - Settlements | Home Salary – From £28,000 + annual bonus & benefits Work Level – 1 Location – Newcastle (Hybrid) Office Attendance – Monday to Friday, 09:00-17:00. You'll start your journey with 6 weeks of office-based training, to give you the skills, knowledge and support to succeed. Once fully competent in role, you'll have the opportunity to move to hybrid working, subject to meeting the required criteria. Closing Date - Applications close on 23 September 2026 at 5pm Why this role? Join our Insurance and Money Services Team and play a key role in helping customers through some of life's most difficult and vulnerable moments. Whether it's a bump in the road, damage to a home, or a sudden emergency, every interaction is an opportunity to provide support, expertise and reassurance. We're proud of our customer satisfaction results, but even prouder of the skilled and compassionate colleagues behind them. Here, your ideas matter, your development is supported, and your work makes a genuine difference when customers need us most. We're looking for a Claims Handler - Settlements to join our Home Settlement Team. You'll manage and settle a portfolio of claims efficiently and economically while delivering excellent outcomes for customers and stakeholders. This is an opportunity to apply your claims handling expertise in a role where you'll investigate claims, assess information, negotiate settlements and support customers through challenging circumstances. Your technical knowledge, sound judgement and customer focus will help deliver positive outcomes for both our customers and the business. What you’ll be doing • Ensuring claims are handled and settled efficiently and in the correct technical manner, in line with policy cover and company standards. • Managing an active caseload, maintaining accurate reserves, file management, recoveries and claim progression throughout the claim lifecycle. • Investigating claims and assessing liability where appropriate, ensuring payments are made fairly and accurately. • Negotiating effectively with customers, suppliers and stakeholders to achieve fair outcomes for both the customer and the business. • Identifying, investigating and escalating potential fraud concerns, taking appropriate action in line with company processes. • Providing excellent customer service by resolving claim queries and complaints, building positive relationships and ensuring regulatory compliance at all times. What we’re looking for: (minimum criteria) • Experience working within the insurance industry, with a strong understanding of insurance principles and an interest in, or knowledge of, home insurance claims. • Proven experience managing and prioritising an active caseload independently, demonstrating strong organisation, commercial judgement and sound decision-making skills. • Excellent communication and negotiation skills, with the ability to build relationships, explain complex information clearly and deliver solutions that meet customer and business needs. • Strong customer focus and personal accountability, with the confidence to take ownership of decisions, demonstrate empathy in challenging situations and work effectively across multiple IT systems. We welcome applications from everyone. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d still love to hear from you. What’s in it for you • A generous pension, with up to 7.5% employer contribution, depending on what you put in. • Virtual GP Service for you and your family • Performance related annual bonus. • 7.2 weeks holiday, with the opportunity to buy more. • Colleague Clubcard discount (10-15% + second card to share with someone else). • Enhanced parental leave. • Opportunities to Save and Buy as you earn. • A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want. Interviews As a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed. We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation. Interviews are expected to be held from mid- late September. Seeing your impact all around you: there's no better feeling. Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day. We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome. So, if you want a career where you can do good and feel good, you've found it. Let's make everyday a little better. Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference. We began life in 1997 and now help more than 2 million customers protect what matters to them. We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week. Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers. We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!