Claims Officer

Job description

Key Focus Individually accountable to provide immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. A Senior Administrator is fully multi-skilled across products and processes, and has extensive relevant experience. Description • Follows standardised processes and provides administrative support in line with normal business functioning. • Delivers on daily production standards and adheres to service and quality standards. • Provides an Indirect service to customers and intermediates. • Responds to immediate requirements within procedure. • Uses standard administrative techniques to coordinate own work. • Product and process knowledge in different areas may differ but basic skills remain the same. • May act as mentor to less experienced Administrators. • Fully multi-skilled across products and processes. • Has extensive, relevant experience. • Often acts as a resource for less experienced staff. Key Result Areas Personal Effectiveness: • Accountable for service delivery through own efforts. • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months. • Makes increased contributions by broadening individual skills. • Collaborates effectively with others to achieve personal results • Accepts and lives the company values. Coaching: • May act as mentor to less experienced administrators. Documentation Processing: • Follows standardised processes and provides administrative support in line with normal business functioning. • Provides an indirect service to customers and intermediaries. • Responds to immediate administrative requirements within procedure. • Delivers on daily production standards. • Uses standard administrative techniques to coordinate own work. Quality Assurance: • Performs quality checks on own work. • Adheres to service and quality standards Qualifications and Experience • Relevant tertiary qualification / first degree or its equivalent. • 5 years of working experience. • Good Analytical skills, technical/insurance product knowledge Skills • Excellent Communication skills only qualified candidates will be contacted We are a business support services firm with offerings in Human Resource Management, Expatriate and Allied Services, and Estate Management. Our client, a pace setter in the insurance Industry is seeking to hire a talented Claims Officer.