Claims Operations Manager

Job description

About the Role: Reinsurance claims servicing and operations Augment Risk is building a capital solutions and trading platform that brings greater speed, transparency, and execution quality to reinsurance. We are seeking a Claims Operations Manager to establish and run a disciplined claims-servicing capability across our reinsurance portfolio. This is a hands-on operational role for someone who can bring order, responsiveness, and strong controls to a growing business. Role purpose: Own the end-to-end claims operations process after notification, ensuring that client, market, broker, technical accounting, and wordings stakeholders have accurate information, clear ownership, and timely follow-through. Key responsibilities: • Establish and operate the claims intake, triage, tracking, and escalation process across treaty and delegated authority reinsurance business. • Coordinate claims notifications, bordereaux, reserve movements, supporting documentation, and information requests among cedants, reinsurers, fronting carriers, TPAs, and internal teams. • Maintain a complete and auditable claims register, with clear status, ownership, financial movements, next actions, and escalation triggers. • Monitor reporting and payment obligations; work with Technical Accounting and Treasury to support accurate and timely claims settlement. • Lead operational problem-solving on aged claims, missing data, disputed items, and late responses; escalate commercial, coverage, or conduct issues appropriately. • Partner with Wordings, Legal and Compliance, and broking teams to ensure claims handling follows contract terms and agreed authorities. • Produce clear management reporting on claims volumes, ageing, reserves, payment status, exceptions, and recurring root causes. • Improve processes, controls, and systems as the portfolio scales, including practical use of automation and structured data. Required experience and capabilities: • 5+ years of relevant claims operations, claims servicing, or reinsurance claims experience within a broker, insurer, MGA, managing agent, TPA, or reinsurer. • Strong understanding of claims bordereaux, loss reporting, reserves, settlement workflows, and reinsurance contract administration. • Ability to coordinate multiple parties and keep complex matters moving without losing detail or accountability. • Excellent written communication, judgement, organization, and attention to detail. • Comfort working in a fast-moving environment where processes are being built as well as operated. Preferred experience • Experience with Lloyd's and London market claims processes. • Experience supporting delegated authority, specialty, or complex reinsurance portfolios. • Familiarity with broker-management, claims, or accounting systems and data-led process improvement. What success looks like • A reliable single view of all claims and their financial status. • Clear service standards, ownership, and escalation for every live claim • Reduced ageing, fewer avoidable exceptions, and stronger confidence from clients and markets. Why Join Us: We offer competitive compensation packages, including base salary, performance-related bonuses, and equity participation. We will provide you with the opportunity to be inventive and innovative, we love challenging industry norms. You will work in a multi-disciplinary environment, collaborating closely with talented individuals within a flat structure. You will be trusted and encouraged to take ownership and accountability. We adopt a work from anywhere approach. Our colleagues and clients are globally distributed which means flexibility is key to delivering great client outcomes, and that’s what matters to us. We believe in rewarding success, and we want everyone to share in the value we create – therefore, all our employees are offered equity. We look after our people and their loved ones. Our employee benefits are designed with that in mind. Augment Risk is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look after our people and their loved ones. Our employee benefits are designed with that in mind. Ready to make a difference? As a fast-growing company, our culture is centered around innovation, collaboration, and ownership. This is an opportunity to take the initiative, bring ideas that will matter and be heard, and be involved in making impactful decisions, all while contributing meaningful work to the company’s success, which is of course highly recognized and rewarded. We ensure to build transparency into our culture to foster trust and high engagement. Open communication, shared ideas, clear decision reasoning, along with a strong and constructive feedback culture ensures our employees feel empowered and informed. Within this dynamic environment, you will be wholeheartedly supported by your skilled and talented colleagues. We are seeking like-minded individuals aligned with this culture, to not only shape and grow the role, but be a huge part of our exciting journey ahead. If you feel well aligned to all the above, making this a great match for you, go ahead and apply now! #LI-JM1 Role: Claims Operations Manager Location: US (EST/ CT) – Remote Reports to: COO Type: Full-Time Augment Risk is a global capital risk solutions intermediary, partnering with clients to structure and place innovative solutions. We specialize in bespoke risk transfer strategies, leveraging deep expertise across geographies and disciplines, including Structured Reinsurance, MGA, ILS, Legacy, Parametric, and Captives. Our trusted, boutique approach combines agility, transparency, and creative thinking to deliver optimal outcomes for our clients.