Claims Processor L1

Job description

Job Description Claims Processor L1 Build the future with us Are you driven by helping customers feel confident and secure when unexpected vehicle repairs arise? As a Claims Processor I , you will play a key role in delivering exceptional customer service by reviewing warranty claims, validating repair information, and providing peace of mind to contract holders and dealer partners. This position is a great opportunity to showcase your customer service, analytical, and problem-solving skills while contributing to a team dedicated to helping customers navigate the claims process with confidence. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. What you'll accomplish with us As a Claims Processor I , you'll be at the core of our mission. Here are the main responsibilities: Answer a high volume of incoming calls and efficiently adjudicate warranty claims in accordance with company policies and procedures. Collect and verify claim details, including part numbers, pricing information, and repair documentation from customers and technicians. Utilize critical thinking and research skills to determine the validity and coverage of warranty claims. Navigate company systems to accurately document customer interactions, claim information, and resolutions. Place outbound calls and communicate with customers, dealerships, and technicians to gather additional information and ensure timely claim processing. Maintain up-to-date knowledge of automotive warranty products, services, and industry developments. Provide exceptional customer service that promotes confidence and satisfaction throughout the claims experience. What could accelerate your success in this role We're looking for someone who: Is known for their strong customer service and relationship-building skills. Stands out for their attention to detail and ability to maintain accuracy in a fast-paced environment. Demonstrates strong analytical thinking and problem-solving abilities. Is recognized for excellent verbal and written communication skills. Has the ability to prioritize multiple tasks, stay organized, and adapt to changing business needs. Thrives working both independently and as part of a collaborative team. Has a positive, learning-oriented attitude and a willingness to embrace new challenges. High School Diploma or equivalent required. Experience in the insurance, financial services, automotive warranty, or casualty claims industry is strongly preferred. Knowledge of Great Plains is considered an asset. English proficiency required, as the role involves communicating with customers, technicians, dealerships, and business partners via phone, email, and written correspondence on a daily basis. Why you'll love working with us A work environment where learning and development merge with a collective pursuit of excellence; A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed; The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces; Competitive benefits: Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO Plan, employee and family assistance program, ergonomic furniture program, performance bonus, and much more! Apply now and get ahead of your career, where your talent really belongs! Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply. Your place might be with us, and we want to get to know you! Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations. Company iA American Warranty, L.P. Posting End Date 2026-09-30 About us iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more! iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor! Our Commitment to Diversity and Inclusion Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.