Claims Verification Supervisor

Our Story TopDog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth — owning the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike. Over the past three years, we've grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale — intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability. We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here. The Opportunity The Claims Verification Supervisor oversees daily operations of the claims verification team, ensuring accurate and timely review of claims in accordance with company policies and regulatory requirements. This is a high-ownership role focused on team performance, quality control, and process improvement — measured by accuracy rates, turnaround times, and denial reduction. What You Will Own Team Leadership Supervise, coach, and evaluate claims verification specialists Manage workload distribution to meet turnaround time (TAT) standards Lead onboarding and ongoing training on claims procedures and compliance Claims Oversight & Quality Audit completed claims to identify errors and training opportunities Serve as escalation point for complex or high-value claims Enforce verification standards and internal controls to minimize fraud, waste, and abuse Reporting & Process Improvement Track KPIs including accuracy rates, TAT, denial rates, and productivity Identify workflow inefficiencies and implement improvements Report team performance and claim outcomes to senior management Compliance & Collaboration Ensure documentation accuracy and compliance with all regulatory requirements Stay current on payer rule changes and industry best practices Partner cross-functionally with billing, underwriting, compliance, and legal teams What You Bring Required: 3–5 years of claims processing or verification experience 1–2 years of supervisory or lead experience in a claims or operations environment Strong understanding of claims adjudication, documentation standards, and regulatory compliance Proficiency in claims management systems and Microsoft Office Suite Analytical mindset with the ability to translate data into actionable decisions Clear communicator; able to present findings and recommendations to stakeholders Bachelor’s degree in a related field preferred; equivalent experience considered Who Thrives Here (Core Values) We don't hire on resumes alone. We hire for competence, character, and mindset. Embrace Change: Open to feedback, embracing change, and always asking "what's next?" Committed: You care deeply, have your teammates' backs, and show up to build something lasting. No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door. Ownership: You do what you say, follow through, and treat the business like it's yours. Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact. What We Offer Base Salary: $64,300 and $92,000, commensurate with experience Our job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor. Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave. Equal Opportunity Employer We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law. Disclaimer: TopDog Technologies, Inc. [TopDog Law, P.A.] [TopDog Law SE, PLLC] ("TopDog") may use artificial intelligence (AI) and automated decision-making tools to assist in screening and evaluating candidates for employment positions, including whether to advance a candidate in the application process. These tools assess job-related qualifications and characteristics—such as work experience, education, and skills relevant to the position as described in the job posting—based on information you provide in your application materials (e.g., resume, application responses, and other submitted materials, if any). All adverse decisions affecting your candidacy are reviewed by a human member of our Talent Acquisition team before being finalized. AI does not make the final decision on your candidacy. If you have questions about this notice, wish to request additional information about how AI was used in a decision affecting you, wish to request correction of inaccurate data, or need a reasonable accommodation that is required by law regarding TopDog Law's use of these tools, please contact: Talent Acquisition Department | #LI-Remote