Cleaning Operations Manager

Job description

Operations Manager Our client Is a Multi-award-winning commercial cleaning & facilities management company, with an expert focus on high-end commercial clients, from luxury retail to education, corporate offices, and even royalty. Having started as a family business over 20 years ago, it now employs over 1,400 people and has over 600 sites across the UK, from Scotland to Southampton. Our reputation is based on a strong emphasis on sustainability, fair pay (Real Living Wage), care for its people, and innovation. THE POSITION A demanding office-based, operational management role for someone with patience, energy, and stamina. The role requires a disciplined individual able to manage time and teams of people effectively. There is also an opportunity to grow within the business, for ambitious candidates wanting career progression Purpose: · Manage the company’s one-off jobs and variable schedules · Manage the company’s Mobile Teams · Support the Operations Department and Operations Director. Key Responsibilities: Planning and Dispatch · Producing daily schedules for operatives · Assist with creation of quotations for services · Develop / deliver training materials for mobile teams · Managing an dispatching works to ensure SLA is achieved · Manage and plan the daily/weekly schedule of mobile teams · Manage the company’s store room – equipment and supplies · Manage a team of around 15 mobile team operatives · Reporting to the Service Support Manager · Liaising with customers, supervisors and the client directly · Ensuring all scheduling work is correctly entered onto the system, operational workforce is best utilised and SLA's are achieved Team Management · Production and Management of the Planning and Helpdesk rostering, working alongside the Helpdesk Assistant · Training new members of the Helpdesk Team in the use of key business systems as required Office: · Greet visitors to the building – receive and manage deliveries · Manage utility room – run washing machine & dryer daily · Manage store room – restrict access and always keep tidy · Prepare site folders and paperwork for new contracts Clients: · Respond to all e-mails and calls from clients · Provide client support as directed by operational directors · Attend site visits as required · Assist with site audits when required Area Supervisors: · Meet weekly to process paperwork – for billing and payroll · Carry out weekly checks on company vehicles (including Area Operations Managers) Reports: · Liaise daily with operational directors · Attend management meetings as required The Person – our minimum skill requirements: · Excellent telephone manner · IT literate (MAC and PC) – good knowledge of Microsoft Office, Internet Explorer · Previous cleaning management experience required (3+ years) · Excellent presentation skills · Competent levels of planning and organization · Numeracy and literacy to a good level · Ability to work to deadlines and prioritize · Good interpersonal skills · High levels of attention to detail · A strong work ethic · Spanish / Portuguese language skills an advantage A fantastic salary with great company perks. £32k - £35k depending on experience