Cleaning Services Manager | Brisbane, West End

Job description

About Fitness & Lifestyle Group Fitness & Lifestyle Group ( FLG) is Asia Pacific's largest group of corporately owned health and wellness clubs — 310+ locations, 600,000+ members, and five of the region's most recognised fitness brands: Fitness First Australia, Goodlife Health Clubs, Jetts Fitness, Zap Fitness and Barry's . We're headquartered in Australia with regional offices across South East Asia, and we're on a mission to help our global community live stronger, happier lives. The O pportunity: At Fitness & Lifestyle Group, our clubs are where hundreds of thousands of members come to train, recharge and improve their wellbeing. Clean, safe, and well-maintained environments are essential to delivering that experience. We are seeking a n on-site Cleaning Services Manager to lead the operational management of our national cl ean ing program across Australia. In this role, you will oversee external cleaning partners who service our cl ub network, ensuring consistent standards, safety and compliance while delivering a best-in-class environment for our members and teams. T his operational role is based largely on- site whilst often travelling to various interstate sites. Working closely with operational leaders across the business, you will drive supplier performance, manage commercial outcomes and continuously improve how cleaning services are delivered across the portfolio. This is a high-impact role that combines s upplier performance, scope of delivery and commercial outcomes to ensure every club meets the standards our members expect. Key duties and responsibilities include (but are not limited to): Contract & Supplier Management Own and manage relationships with national cleaning suppliers. Act as the primary point of contact between FLG Operations and cleaning contractors. Ensure suppliers deliver services in line with agreed scope, SLAs and KPIs. Lead regular supplier performance reviews (weekly, monthly, and quarterly). M anage contract variations, extensions and scope changes . Ensure compliance with contractual obligations including insurances , WHS and labour standards. Operational Performance Management Monitor cleaning performance across all locations nationally. Support the development and maintenance of unified performance dashboards and reporting. Investigate and resolve underperformance, service failures and escalations, attending site in person where the issue is material or recurring. Conduct root cause analysis on recurring issues and implement corrective actions on the ground. Work on site with Area Managers, Club Managers and suppliers to address localised service challenges. Scope & Standards Governance Maintain and continuously improve cleaning standards and specifications. Ensure daily and periodic cleaning schedules are adhered to. Validate that periodic deep cleans are completed on time and to required quality, visible to stakeholders. Review scope adequacy versus allocated hours and recommend adjustments where required . Conduct site audits (in person and virtual) to validate supplier performance Financial & Commercial Oversight Manage cleaning contracts within approved budgets. Identify opportunities for cost efficiencies and value optimisation . Support pricing negotiations, variations and additional works. Assist with annual budgeting and forecasting for cleaning services. Stakeholder Engagement Partner with key internal stakeholders including senior leadership, regional operations and finance. Act as the escalation point for cleaning-related issues across the network. Communicate effectively with suppliers to maintain productive, professional relationships. Continuous Improvement Identify opportunities to improve cleaning service delivery models. I ntroduce innovation in cleaning processes, technology and reporting . Benchmark supplier performance against industry best practice. About you : You are a commercially and operationally minded operator who thrives in a fast-paced, multi-site environment. You enjoy building strong supplier relationships while holding partners accountable to high standards of delivery. You enjoy regular travel to manage operations across multiple sites and happy to suggest improvements. You bring a balance of contract management, operational oversight and stakeholder engagement, with the ability to solve problems and drive continuous improvement across a complex national portfolio. You will bring: Essential Experience managing national or multi-site service contracts (preferably cleaning, facilities, or maintenance) Strong supplier and vendor management capability Experience managing operations across many sites and a national footprint Proven ability to manage performance issues and service recovery Strong commercial acumen and contract management skills Excellent communication, negotiation and stakeholder management skills Ability to analyse data and translate into actionable plans High level of organisation and attention to detail Desirable Experience in retail, fitness, hospitality, or multi-site environments Formal qualifications in Facilities Management, Business, or Contract Management Understanding of cleaning industry standards and methodologies Experience implementing performance dashboards and audit programs In return we offer you Complementary all access Goodlife Gym Membership, plus one for a friend FLG is committed to promoting a healthy work-life balance. We offer a hybrid work model, mixing 60/40 office (Monday, Tuesday and Thursday) and work-from-home responsibilities. Modern open-plan office with onsite cafe and complimentary barista coffee Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program Be recognised and rewarded by your peers for living our values with FLG's People's Champion awards Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program Employee Assistance Program Our commitment to diversity & inclusion At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds. Apply Now! Please click 'Apply' to submit a resume that details your experience, attributes and achievements & a Cover Letter that outlines why you would be a great fit for this position.