Clearance Representative (Night Shift)

Job description

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce. What can you expect as a FedEx team member? Career Mobility and Development : When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package : We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being. Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities. Clearance Representative (Night Shift) This position is based in our Global Clearance Shared Services Centre, located in KL Eco City, Malaysia. Your main focus will be ensuring exceptional customer service experiences while streamlining the customs clearance process. Be the point of contact for customers from the US market via calls and emails, providing guidance on clearance instructions, delivery-related issues, handling paperwork requests, as well as addressing information and paperwork exceptions, inquiries, and feedback on shipment clearance matters. Your aim is to attend to escalations promptly and maximizing customer satisfaction. Obtain all necessary documentation and information for clearance related matters, ensuring compliance with US Customs and Quarantine regulations. Any other job-related tasks assigned by the manager. Skills Required: Strong Spoken and Written English (liaising with US) Customer Service Accuracy and Attention to Detail Interpersonal Skills Microsoft Office and PC Skills Minimum Requirements: Graduates with at least a Diploma in any field. Fresh graduates with a can-do attitude are encouraged to apply! Those with Secondary Education with 2 to 3 years of Experience in a Shared Service Centre, Customs Clearance, Contact Centre, Operations or general Logistics experience are also encouraged to apply. Strong English proficiency is a must. Comfortable working on a fixed night shift (8pm to 6am Mon to Thurs, 9pm to 6 am Fridays). Working during Malaysian Public Holidays is required to align with the US Public Holiday schedule. You will be paid at a Public Holiday rate. Compensation Package in a Nutshell: 2 Months Fixed Annual Bonus (14th Month Pay) & Variable Performance Bonus Tuition Assistance of USD 3,000 annually for self-development Package: Basic Salary + RM 400 Premium Allowance + Bonuses + Overtime + Transport, Travel Night Shift Allowance + Insurance (including dependents) Job Posting End Date: