Client Account Director, Transportation, NSW

Job description

Company Description Lead the relationships that shape our future. What if your next leadership opportunity wasn't simply about managing an account but about shaping the future of one of AECOM's most important client relationships? AECOM is seeking an accomplished Client Account Director to lead one of our most significant strategic Platinum accounts across Australia and New Zealand. This is a senior, high-profile leadership role for an experienced industry professional who can build trusted relationships at the highest levels, bring together AECOM's full breadth of capability and geography, and create sustainable growth through exceptional client service and strategic business development. You will be at the centre of a relationship where there is significant opportunity to grow AECOM's market share, strengthen our strategic position and create enduring value for our client. This is about more than winning individual projects. It's about understanding where our client is heading, anticipating their needs and ensuring AECOM is positioned as their partner of choice. Job Description The opportunity As Client Account Director, you will have overall responsibility for the wider corporate relationship with a strategically important AECOM client. You will act as a senior and highly visible interface between AECOM and the client, developing strong relationships across multiple levels of the organisation and building credibility with key decision-makers. You will lead the development and execution of the account growth strategy, identifying opportunities to expand and protect existing revenue while bringing together AECOM's full spectrum of services, sectors and geographies. You'll work across the organisation to ensure the right people, capabilities and teams are aligned to the client's priorities creating a truly integrated AECOM relationship rather than a collection of individual business line engagements. The role reports to the Business Line Managing Director and is a dedicated, full-time leadership position. Success will be measured through a combination of net service revenue, bookings, gross margin, client satisfaction/NPS and capture rate. What you'll do Own the client relationship, you will become a trusted and highly visible senior representative of AECOM to the client. Lead the client relationship: Build trusted, multi-level relationships and act as a senior interface between AECOM and the client. Drive account strategy and growth: Develop and execute the account plan, identifying opportunities to grow market share while protecting existing revenue. Shape major opportunities: Lead and influence strategic pursuits, positioning, teaming and commercial strategies to maximise AECOM's opportunity to win. Connect AECOM's capabilities: Bring together expertise across sectors, services and geographies to deliver integrated solutions aligned to client priorities. Lead the account team: Build, mentor and inspire a high-performing team, developing the next generation of client leaders. Build market influence: Strengthen AECOM's profile with the client and across the broader industry, identifying emerging trends and opportunities. Champion client success: Ensure exceptional client experience, proactively understand changing needs and advocate for the client across AECOM. Drive commercial outcomes: Lead pipeline development, opportunity capture and negotiations to deliver sustainable, profitable growth. The role requires you to represent the full spectrum of AECOM's capabilities and geographies , rather than operating solely within your own business line. Qualifications What you'll bring We are looking for a senior industry leader with a proven track record of building strategic client relationships and driving growth within a complex B2B or professional services environment. You'll ideally bring: 15+ years' experience across client account management, leadership, business development, strategy and/or general management. Extensive experience in a B2B or professional services environment . A Bachelor's degree or equivalent combination of education and significant relevant senior experience. A strong track record in business development and strategic account management. Demonstrated success developing compelling value propositions aligned to client needs. Experience leading and developing high-performing, diverse teams. Strong client discovery and relationship development capability. An established network and strong credibility within your industry. Demonstrated experience managing complex client relationships and growing strategic accounts. Strong understanding of consulting and integrated delivery services. Exceptional communication and influencing capability, with the ability to engage effectively at all levels. You'll be an energetic, self-motivated and commercially driven leader who is equally comfortable setting the strategic direction, sitting across the table from a senior client executive or bringing an internal team together around a common goal. Why AECOM? AECOM is a global leader in infrastructure consulting, bringing together world-class expertise across engineering, advisory, planning, design, program management and project delivery . Our scale means we can bring together the right expertise from across Australia, New Zealand and the world to help our clients solve their most complex challenges. As Client Account Director, you'll have the opportunity to leverage that scale and breadth to create a differentiated client experience and deliver outcomes that no single discipline could achieve alone. You'll also be joining an organisation where collaboration, innovation, safety, sustainability and client impact are central to how we work. Additional Information Make your mark This is an opportunity to take ownership of a relationship that matters. To build influence at the highest levels. To bring together some of the best minds in the industry. To identify opportunities before they become obvious. To grow AECOM's market share. And ultimately, to create a client relationship that becomes a benchmark for what strategic account leadership can achieve. If you're ready to lead one of AECOM's most important strategic relationships and help shape what's next, we'd like to hear from you. Lead the relationship. Shape the opportunity. Grow the future with AECOM. At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. AECOM acknowledges the Traditional Owners and Custodians of the lands on which we, our clients and our communities live and work around Australia. We pay our respects to their cultures and to their Elders — past, present, and emerging. We are committed to connecting to Country in our work through meaningful engagement with First Nations peoples and businesses. Find out more about our Australian Reconciliation Action Plan here: https://aecom.com/au/our-vision-for-reconciliation/. About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2025. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.