Client Account Manager

Job description

Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee. The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”. Job Summary (basic description) The Client Account Manager (CAM) supports billing partners in managing the financial health of client relationships. Acting as a bridge between attorneys, clients, and internal finance teams, the CAM ensures that billing, collections, and reporting activities align with both firm priorities and client expectations. This role combines tactical execution with strategic oversight to enhance the client financial experience ensuring invoices are accurate, compliant, and paid timely while identifying trends and opportunities to improve processes and profitability. The CAM will also play a key role in advancing the firm’s client account management model, developing best practices that promote consistency, transparency, and client satisfaction across the revenue cycle. Essential Functions Manage the full financial relationship for assigned clients, from billing through collection, ensuring timely and accurate revenue realization. Partner with attorneys and finance staff to identify and resolve issues related to unbilled time, outstanding receivables, rejected invoices, and client compliance. Serve as a central point of contact for client billing inquiries, providing clear, responsive, and solution-oriented communication. Ensure compliance with client-specific billing and reporting requirements, including e-billing platforms, rate structures, and OCGs. Proactively monitor portfolio performance, including aging, realization, and billing trends, and provide actionable insights to partners. Work closely with firm leadership to develop and refine best practices for client account management, billing efficiency, and collections strategy. Collaborate with pricing and legal project management teams to support alternative fee arrangements and other financial structures. Prepare and deliver regular status updates, metrics, and forecasts to attorneys and management. Contribute to process improvement initiatives, documentation, and knowledge sharing within the team. Maintain professional, tactful, and client-focused communication at all times. Other duties as assigned. #LI-LM1 Qualifications/Skills Required Associate’s or Bachelor’s degree in Business, Finance, Accounting, or related field (equivalent experience may substitute for education). Minimum of 4 years of experience in law firm billing, finance, or client accounting. Strong analytical and problem-solving skills with an ability to interpret financial data and identify root causes. Excellent communication and interpersonal skills, with the ability to build trust and credibility with partners and clients. Proven ability to manage multiple priorities under tight deadlines. High attention to detail and accuracy. Proficiency in Microsoft Office (Excel, Outlook, PowerPoint). Experience with Aderant, Elite/Elite 3E, or similar financial systems; experience with business intelligence tools preferred. Familiarity with electronic billing platforms (eBillingHub, CounselLink, Tymetrix, etc.) strongly preferred. Understanding of outside counsel guidelines (OCGs), rate approvals, and client-specific billing requirements a plus. For New York and San Francisco, the expected salary range for this position is between $113,750 and $132,500. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law. Jackson Lewis offers a competitive benefits package that includes: medical, dental, vision, life and disability insurance 401(k) Retirement Plan Flexible Spending & Health Savings Account firm-paid holidays, vacation, and sick time Employee assistance program and other benefits For Illinois, the expected salary range for this position is between $104,250 and $121,500. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law. Jackson Lewis offers a competitive benefits package that includes: medical, dental, vision, life and disability insurance 401(k) Retirement Plan Flexible Spending & Health Savings Account firm-paid holidays, vacation, and sick time Employee assistance program and other benefits We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.