Client Advisor | Milan

Job description

**The AMIRI Client Advisor** is a key revenue-driving role responsible for delivering exceptional luxury service while developing and managing a high-value client portfolio. As a Brand Ambassador, they represent AMIRI’s values and creative vision, build long-term relationships with local and international clients, and contribute strategically to the boutique’s commercial success. ### Job Responsibilities: - Drive consistent sales performance by achieving and exceeding individual targets and KPIs, with a strong focus on high-value transactions and repeat business. - Own, develop, and grow a robust and high-quality client portfolio, building long-term relationships with top-tier and high-potential local and international clients through proactive clienteling. - Act as a Brand Ambassador, embodying AMIRI’s image, culture, and creative vision through elevated service, storytelling, and personalized engagement both in-store and off-site. - Deliver a bespoke luxury client experience across all touchpoints, ensuring highly personalized, seamless, and consistent service. - Demonstrate expert product and brand knowledge, communicating craftsmanship, materials, and brand narrative to strengthen the client’s emotional connection to the product. - Proactively drive client outreach, follow-up, and appointment-based selling to sustain ongoing engagement beyond store visits. - Support the boutique’s overall performance by collaborating with Store Management on client matters, high-level selling activities, visual standards, and operational excellence. ### Job Requirements: - 5+ years of experience in luxury retail or high-end client service, with proven success in client portfolio development and retention. - Demonstrated ability to manage and grow a solid, established client book with repeat and high-value clientele. - Strong commercial mindset with a consistent track record of achieving and exceeding sales goals. - Exceptional communication, interpersonal, and relationship-building skills, with a natural ability to create trust and loyalty. - Deep passion for luxury, fashion, craftsmanship, and brand storytelling. - Ability to deliver outstanding service across all channels (in-person, written, phone, digital). - Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced luxury environment. - Flexibility to work scheduled shifts, including weekends, evenings, and holidays. - Physical ability to stand for extended periods and handle merchandise as required (lifting up to 30 lbs). - Full adherence to company policies, procedures, and brand standards. **Contract Type:** Permanent employment contract (Tempo Indeterminato) **Collective Bargaining Agreement (CCNL):** CCNL Commercio – level and classification to be determined based on the candidate’s experience, qualifications, and responsibilities associated with the role. **Salary Range:** €30,000 – €35,000 gross annual salary, depending on experience, skills, and qualifications. **Additional Benefits:** - Meal vouchers - Employee discount program