Client Advisor, MM Monterrey

Job description

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance. John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinating organic process. In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage. Overview: The Client Advisor serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales, fostering client loyalty, and upholding the brand’s high standards of excellence. Key Responsibilities: Client Engagement & Sales: Greet and assist clients with a warm, professional, and personalized approach. Provide expert product knowledge and styling advice tailored to client needs. Drive sales through exceptional service, upselling, and cross-selling strategies. Maintain a high level of client satisfaction to encourage repeat business. Client Relationship Management: Build and maintain strong relationships with clients, offering a personalized luxury shopping experience. Develop a client book and engage through follow-ups, invitations to events, and personal styling sessions. Anticipate client needs and proactively offer recommendations. Brand Representation: Uphold the brand’s values, image, and standards at all times. Stay updated on brand history, new collections, and industry trends. Ensure store presentation and merchandising align with brand guidelines. Operational Excellence: Process transactions efficiently and handle POS system operations. Manage inventory, stock replenishment, and product care. Support back-office functions and participate in visual merchandising activities. Key Qualifications & Skills: Luxury Retail Experience – Previous experience in high-end fashion, jewelry, watches, or luxury lifestyle brands Exceptional Communication – Strong interpersonal and storytelling skills to engage clients. Sales-Driven Mindset – Ability to meet and exceed sales targets. Customer-Centric Approach – Passion for delivering a personalized shopping experience. Cultural Awareness – Ability to interact with an international clientele. Team Player – Collaborative spirit to work within a dynamic team environment. Multilingual (Preferred) – Fluency in additional languages is a plus. #MM #LI-AR