Client Advisor Part Time 24 hours - Maternity Cover - Milan Malpensa Airport T1

Job description

INTRODUCTION At Burberry, we believe creativity creates opportunities. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our team members, customers, and communities. This core belief has guided Burberry since its founding in 1856 and remains central to how we operate as a company today. We strive to provide an environment where creative minds with diverse skills and experiences can thrive, contributing to every aspect of our work. As a purposeful, values-driven brand, we are committed to being a positive force in the world by creating the next generation of sustainable luxury for customers, driving industry change, and supporting our communities. JOB PURPOSE We are hiring a Client Advisor to deliver exceptional customer experiences that embody the Burberry brand. As a key ambassador of Burberry, the role involves building meaningful client relationships, providing expert product guidance, and contributing to the store's success through outstanding service and commercial excellence. This position combines luxury retail expertise with a passion for craftsmanship, customer engagement, and personalised service. RESPONSIBILITIES Deliver an elevated and personalized client experience that reflects Burberry's heritage and values. Build lasting client relationships by developing a strong client book and nurturing repeat business. Maximize sales opportunities through expert product storytelling and tailored recommendations. Support visual merchandising standards and maintain an inspiring, well-presented store environment. Efficiently process transactions, customer inquiries, and after-sales requests with accuracy and care. Contribute to stock management, operational excellence, compliance, and health and safety standards. PERSONAL PROFILE Proven experience delivering exceptional customer service in luxury, premium retail, or client-focused environments. Fluent in Italian with strong English language skills, able to engage confidently with diverse clients. Strong communication and relationship-building skills with a customer-first approach. Passionate about luxury fashion, craftsmanship, and providing personalized experiences. Comfortable collaborating within a team while taking ownership of individual objectives. Well organized, adaptable, and effective in fast-paced retail settings. Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.