Client Care Advisor

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Netherfield Vets for Pets practice. About the practice Our practice is located on Victoria Retail Park, a busy shopping site, with great choices of cafes and restaurants. Not only is the practice easy access to Nottingham city centre, for those who like the buzz of the city, but also it is near to Trent Valley, for those who enjoy the peaceful countryside. Our surgery is RCVS PSS accredited, ISFM cat friendly silver and RWA rabbit friendly silver awarded. Our team consists of 1 Head RVN, 1 Practice Manager, 1 Practice Owner, 5 Vets, 5 RVNs, 1 SVNs and 6 Client Care Advisors. We’re hugely supportive of each other and take pride in the strong relationships we have built with our growing and loyal client base. What your typical day will look like Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must. This position is ideally part time working 20 hours per week which include working both early and late shifts, although full time would be considered for the right candidate. Shifts are worked on a rota basis including an equal share of Saturdays which is currently 1 in 4. The attributes required You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients’ needs. You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets. You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet. Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference. Benefits In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. The salary for this role is £27,000 (full time equivalent). We offer a competitive salary for this role and income protection is offered after 1 year of service. We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you. Location: NG4 2PA We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!