Client Care Coordinator

Job description

Job Title: Client Care Coordinator Supervisor: Client Care Manager Status: Part-Time (Monday-Friday 25 hours/week), non-exempt Qualifications Desire to work with disenfranchised populations while supporting TEEG’s mission Bachelor’s degree in human services or related field or 5 years of similar work experience Proficiency in Microsoft Office software Strong written, oral, organizational, and conflict-resolution skills Ability to work independently and collaboratively with flexible hours and duties General knowledge of local and regional services and supports Clean record with State Police Bureau of Identification, Department of Children and Families and Department of Motor Vehicles Possesses a valid driver’s license, reliable transportation, and proof of registration and motor vehicle insurance Respect for persons without regard to age, race, color, national origin, ancestry, religion, sex, pregnancy, transgender status, gender identity or expression, sexual orientation, disability, genetic information, marital/civil union status, veteran status, uniformed servicemember status or socioeconomic status Certifications Mandated Reporting Elder Abuse Identification & Mandated Reporting CPR & First Aid TEFAP Civil Rights Bloodborne Pathogens While prior certification for these is desirable, candidates lacking one or more certifications can obtain the certification on the job. Physical/Mental Requirements & Working Conditions Frequent stationary work in an office or community setting to include keyboarding and/or handwriting Daily working hours may vary to meet client and agency needs, including occasional early morning, evening, and weekend requirements Occasional local travel in a personal or agency vehicle Frequent one-on-one interactions with clients who may exhibit an emotionally heightened or withdrawn state and/or with behavioral diagnoses that may require de-escalation, crisis prevention or intervention Frequent in person, virtual, and/or telephonic oral communication and listening Ability to lift and/or move objects up to 30 pounds Essential Functions Maintain strict confidentiality of client and agency data and records Maintain strong knowledge of all TEEG services and make inter-agency referrals as necessary Maintain strong working knowledge of and work collaboratively with available community resources to provide a system of wrap around support for clients; engage new community referral sources and make community referrals as necessary Copying, faxing, emailing, scanning, and filing physical and/or electronic records Accurate and timely data entry and reporting in appropriate database(s) Carry out assigned program(s) in compliance with grantor/funder requirements, including but not limited to, population served, budgetary and time restrictions, reporting requirements, etc. Maintain organized, accurate, and current client files, including but not limited to, thorough progress notes, applications, forms, etc. Attend meetings, supervision, trainings, and professional development opportunities as required Provide departmental and agency-wide assistance and/or coverage during high volume programs or colleague absences Comply with outlined policies, procedures and agency culture including representing TEEG positively at agency events and in all public venues Identify and coordinate with available volunteers to support programming as needed Accurate and timely logging of monetary and/or in-kind donations directly received Responsibilities Work collaboratively with Client Care Manager and other case management staff to provide individualized case management services to eligible clients as needed Meet with current and referred clients to complete intakes, assessments, income verification, program qualifications, enrollments, ongoing case management, and case closings as needed Enroll and maintain virtual accounts for available case management application services Provide in-person, virtual, and/or telephonic supports to clients as needed Become CHOICES certified within 6 months Work with upper management to determine appropriate client relief allocation awards Develop, maintain, and assess applicable program materials as needed Provide outreach to the local community. Create and distribute outreach and promotional materials for clients, community resources and public consumption to promote senior programming Provide front desk support as needed Perform administrative support or coverage for other program staff when needed Any other duties as assigned by Supervisor or Executive Director