Client Care Coordinator - Greencross Vets Livingstone Rd

Job description

Client Care Coordinator/ Receptionist (Part-Time) | Greencross Livingstone Road | Petersham, NSW Compassionate care. A close-knit team. Inner-west charm. Are you an experienced veterinary receptionist or client care professional looking for a part-time role where your customer service skills, industry knowledge, and love of animals can truly shine? At Greencross Livingstone Road, we've been proudly caring for the pets of Petersham and surrounding inner-west suburbs since 2002. Founded by Dr Janet and backed by more than 30 years of experience, our clinic is known for its high clinical standards, loyal client base, and long-standing, supportive team. We're looking for a Client Care Coordinator to join our team for 2-3 days per week (approximately 14-21 hours per week), helping create exceptional experiences for our clients and their pets from the moment they walk through the door. About the Clinic & Location Located in the heart of Petersham, our clinic sits in one of Sydney's most vibrant inner-west communities. Known for its "Little Portugal" heritage, fantastic food scene (Frango fans, you're covered), local favourites such as the Petersham Bowling Club and Daisy's Milk Bar, plus easy access to Marrickville and Leichhardt, it's a fantastic place to work and enjoy life outside the clinic. Our team is friendly, supportive, and genuinely enjoys working together. We pride ourselves on building strong relationships with our clients and providing outstanding care to every patient that comes through our doors. About the Role This is a permanent part-time position, working 2-3 days per week (approximately 14-21 hours per week). This role is ideal for someone who loves client interaction, enjoys keeping a busy front desk running smoothly, and understands the pace and unique demands of a veterinary clinic. Your day-to-day responsibilities will include: Greeting clients and patients and creating a welcoming clinic experience Managing appointments, bookings, and daily schedules Answering phones and responding to client enquiries Coordinating admissions, discharges, and client communications Processing payments and managing accounts Maintaining accurate client and patient records Supporting veterinarians and nurses through effective appointment coordination Assisting with administrative tasks and day-to-day clinic operations Providing compassionate support to clients during both happy and challenging moments Helping ensure the smooth and efficient operation of reception Please note that this is primarily a reception and client care role. While previous veterinary nursing or animal handling experience will be highly regarded, this position is not designed to support junior nurses looking to progress their clinical nursing skills. About You We're looking for someone who brings both professionalism and warmth to every client interaction. You'll have: Previous reception or client service experience (required) Strong customer service and communication skills Excellent organisational and time-management abilities Experience managing appointments, bookings, and front-of-house operations Confidence working in a fast-paced environment Strong attention to detail and administrative skills Previous veterinary nursing, animal handling, or clinical experience (highly regarded) Experience using veterinary practice management software (desirable) Most importantly, you'll be: Friendly, professional, and approachable Compassionate and client-focused Reliable and organised A team player who enjoys supporting colleagues Passionate about delivering exceptional service for clients and their pets Why Join Greencross? Alongside the Livingstone Road team, you'll have the support of the wider Greencross network, including: Strong leadership at clinic, regional, and national levels Access to learning and development programs including LinkedIn Learning and VetWebinars Career opportunities across a national veterinary network Great benefits including Fitness Passport 50% off Royal Canin products 25% off Petbarn products Pounce discounts across groceries, fuel, retail, travel, and more Free Employee Assistance Program (EAP) for mental health and wellbeing support Why Livingstone Road? Because here, kindness is normal, teamwork is genuine, and client relationships matter. You'll have the opportunity to be the welcoming face of a well-respected community clinic, build meaningful relationships with pet owners, and work alongside a team that genuinely enjoys coming to work each day. Apply Today If you're an experienced veterinary receptionist or client care professional looking for a part-time opportunity within a supportive and established clinic, we'd love to hear from you. We'd love to hear about what matters most in your career and how Greencross Livingstone Road can support your next chapter. 🐾