Client Care Officer

Job description

About the role: As a Client Care Officer, you are the first point of contact for our customers and partners when they need technical assistance. You combine a strong customer-oriented mindset with technical problem-solving skills to provide efficient remote support. You will assist customers with questions, incidents and technical issues related to their security solutions, while ensuring a professional and high-quality customer experience. What will you do? Provide first-line technical support to customers and partners by phone and in writing. Connect remotely to customer systems to analyse and resolve technical issues. Perform troubleshooting and identify the appropriate solution. Carry out remote technical and administrative interventions, such as system or code modifications. Handle customer requests, incidents and activations according to priority. Create, update and follow up tickets until resolution. Escalate more complex issues to the appropriate technical team, ensuring that all relevant information is documented. Use internal procedures, FAQs and technical documentation to provide efficient solutions. Contribute to the achievement of Service Desk KPIs, including response times, ticket resolution times and customer satisfaction. Work closely with colleagues to ensure continuity and a high level of service. Who are we looking for? You are someone who enjoys helping customers while solving technical problems. You are comfortable working with different systems and applications and remain calm and solution-oriented when dealing with incidents. You have: A minimum upper secondary education diploma. Excellent communication skills in Dutch and French, both spoken and written. Basic knowledge of English. Strong computer skills and the ability to quickly learn new tools and platforms. A structured, accurate and solution-oriented way of working. Strong listening skills and empathy towards customers. A genuine interest in technology and security solutions. Experience in customer service or technical support is an advantage, but not mandatory. Your strengths: Customer-oriented, helpful and eager to learn, you enjoy working as part of a team while being able to handle your responsibilities independently. Integrity, accuracy and a strong sense of service are essential in this role. Interested? Apply now and become part of Securitas Technology! We help make your world a safer place. Wij hechten veel belang aan onze waarden: integriteit, hulpvaardigheid en waakzaamheid. Bij Securitas zetten we diversiteit voorop. Wij moedigen iedereen aan te solliciteren ongeacht je afkomst, leeftijd, gender of culturele en religieuze achtergrond. Ons doel is om de wereld een veiligere plek te maken door onze klanten verschillende diensten aan te bieden zoals permanente bewaking, technologische oplossingen of training. We help make your world a safer place. We value integrity, vigilance and helpfulness. At Securitas, we put diversity first. We encourage everyone to apply regardless of your origin, age, gender or cultural and religious background. Our industry is in constant evolution. Together with colleagues around the world, we stay ahead of changes in technology. Tomorrow's solutions are today's challenges. People and technology are building the next generation of security with us!