Client Care Representative

Job description

Join Double T Oilfield Services, a leading equipment rental company in the Permian Basin, as a Client Care Representative. In this dynamic role, you will be the vital link between our clients and our specialized aerial and surface equipment offerings. With a focus on delivering unparalleled customer service, you will manage client interactions, ensuring their equipment needs are met efficiently and effectively. You will coordinate equipment delivery, setup, and maintenance while providing support services like fueling and porta john servicing. At Double T, we pride ourselves on our commitment to excellence and the relationships we build with our clients. If you're passionate about providing exceptional service and thrive in a fast-paced environment, we invite you to become part of our dedicated team. Contribute to the success of oil and gas operations across the region and help us maintain our reputation for reliability and superior client care. Tasks Respond promptly to customer inquiries through various communication channels, ensuring a high level of customer satisfaction. Coordinate and schedule equipment rentals, delivery, and pickup, ensuring timely and efficient service for clients. Maintain detailed and accurate records of customer interactions, transactions, and feedback in the company's CRM system. Collaborate with the operations team to resolve customer issues and provide solutions in a timely manner. Provide customers with information about equipment features, rental terms, and company policies to assist them in making informed decisions. Requirements Bachelor's degree in Business Administration, Communication, or a related field is preferred. Proven experience in customer service or client relations, preferably within the oil and gas industry. Excellent communication and interpersonal skills to effectively liaise with clients and internal teams. Strong problem-solving skills with a focus on providing timely and effective solutions to client needs. Proficiency in Microsoft Office Suite and familiarity with CRM software. Join Double T Oilfield Services as a Client Care Representative and deliver exceptional service in the dynamic Permian Basin oil and gas industry, with opportunities for growth and development.