Client Consulting Analyst (Service / Customer Experience Design), Visa Consulting & Analytics

Job description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description The Role: The Client Consulting Analyst, Visa Consulting & Analytics will work on consulting engagements for Visa clients in Visa’s Australia, New Zealand and Pacific Islands region, enabling portfolio growth and improved profitability in clients’ payment card businesses. Typically 2-4 months in duration and running in parallel, potential projects could include portfolio management diagnostics, assessments of customer engagement strategies, development of industry landscape evaluations and best practices, and optimisation of client customer experience and supporting processes. The Client Consulting Analyst will be responsible for supporting components of client engagements / consulting projects. Typically, this will involve the Client Consulting Analyst interacting with the project team (including Visa and client members), gathering and managing project inputs, ability to customer journey map and create visual designs, helping to create high-quality project outputs and reports. Responsibilities: Support the preparation of client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables. Prepare project materials including interview guides, data requirements, concepts, frameworks. Collecting and analyse inputs such as client information, data, processes, policies, competitive and environmental information. Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distill insights relevant to the client problem at hand. Identify user needs and translate business goal into recommendations for product and/or service, including Visa’s capabilities where appropriate. Rapidly convert ideas into detailed storyboards, mockups and customer journey flows, meshing-together solutions/capabilities that exist within Visa or externally. Identify solutions and recommendations that address client objectives and result in performance improvement. Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD). Preferred Qualifications: 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD). Knowledge of design thinking and strategic problem-solving. Familiar with digital design software and Gen AI tools including Figma, FigJam and Adobe products. Knowledgeable in human centered design thinking, customer journey mapping, UX/UI principles and process flows. Strong communication skills. Able to clearly articulate ideas and design decisions to a variety of audiences and stakeholders. Exercises independent judgment with minimal direction from supervisor. Able to collaborate with business partners and build upon their vision using sound design principles thorough, methodical, and exhibits an extreme attention to detail. Strong organizational skills and attention to detail with the ability to prioritize and manage multiple projects. Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data. Has 2-3 years of fulltime work experience, have a strong foundation of UX/UI design principles, a keen eye for detail, and a proven track record of delivery. We are looking for someone who is curious and hands-on, and wants to gain more experience of the payments industry, working alongside innovative thinkers and strategic problem solvers who are as analytical as they are creative. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.