Client Delivery Director, EMEA

Job description

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting—and the job description below feels like a fit—we really should start talking. We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our Europe hub locations are London, UK. Please ensure you can realistically commit to this structure before applying. As BetterUp’s Client Delivery Director (‘CDD’) you’ll play a crucial role in leading the formation and orchestration of the post-sale strategy and execution for our largest and most strategic clients. This is an IC role with no direct reports. What you’ll do: - Delivery Management: Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients. Ensure that the business needs and requirements of our clients are clearly understood by our internal teams and effectively scope their deliverables/milestones against said requirements. Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency. - Client Relationship Management: Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership. Act as the primary point of contact for all client service delivery needs, ensuring superior client experience and engagement. - Governance: Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience (both customer and internal facing). Develop and implement strategies for continuous improvement. - Comms & Change Management: Provide regular and real time client updates regarding delivery status, risks and outcomes. Owns the triage and cascade of communications and change management across customer and internal stakeholder groups. - Collaboration & Advocacy: Lead post-sale planning and execution across cross-functional delivery teams – spanning Customer Success, People Insights, Services and Product. Champion Voice of Customer with BetterUp’s product and go to market leadership - Risk & Escalation Management: Design and run issue/escalation and risk management practices (identification → resolution). Quarterback escalation management with client stakeholders. If you have some or all of the following, please apply: - 10+ years of software and/or service delivery experience (execution) - 5+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery) - Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas) - Influencing / working cross functionally (independently navigate well through an org) - Strong program/project management skills (scrum/agile a plus) - Ability to look around corner / uncover early indicators of risk to drive proactive remediation - Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies - Minimum 20%-40% travel required (client onsite travel) - Removes institutional barriers to AI adoption and drives cultural change that embraces continuous reinvention - Exercises exceptional judgment in when to simplify and when to stretch, embodying "Do Less, Deliver More" AI at BetterUp Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact. Benefits: - Annual leave: Flexible time off - with a guideline of 25 days of annual leave + 8 UK public holidays. - Pension: Generous Employer pension contribution. - Healthcare: Private Medical Insurance Option - Wellbeing: Access to BetterUp coaching for you and a friend/family member. - Flexible working: Hybrid work, with 2 days minimum in office (or 8 days per month.) - Free Lunch: Available in office Tuesday and Thursdays along with daily plentiful snacks and beverages - Extra leave days: 4 Inner Work Days, 5 Volunteer Days, plus Summer & Winter company shutdowns. - Charity: Year-round charitable donation on your behalf. We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply. At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice https://www.betterup.com/applicant-privacy-notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co #LI-Hybrid