Client Delivery Manager – Financial Services

Job description

We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,700+, and has 57 offices in 22 countries within key global markets. Our challenge We are seeking an experienced Delivery Manager to lead large-scale technology delivery engagements for strategic banking clients. The ideal candidate will be responsible for end-to-end delivery, financial management, client engagement, operational governance, and successful execution of complex transformation programs. This role requires a strong balance of delivery excellence, commercial acumen, people leadership, and client relationship management while driving predictable outcomes across Agile and traditional delivery models. Additional Information* The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $160k - $180k/year & benefits (see below). The Role Responsibilities: 1 . Delivery Leadership Own end-to-end delivery of multiple programs and portfolios within the Banking domain. Drive predictable, high-quality delivery while ensuring alignment with client business objectives. Manage delivery across onsite, nearshore, and offshore teams. Ensure delivery excellence through structured governance, risk management, and execution discipline. Lead large cross-functional teams across application development, cloud, data, digital, infrastructure, and AI initiatives. 2. Staffing & Workforce Management Own demand intake, resource planning, and workforce forecasting. Partner with recruitment teams to hire high-quality talent aligned with project requirements. Manage onboarding, deployment, utilization, and employee transitions. Optimize onsite/offshore resource mix to balance delivery quality and profitability. Drive resource pyramid optimization across senior, mid-level, and junior talent. Monitor utilization, bench management, succession planning, and performance management. Build strong delivery teams through coaching, mentoring, and career development. 3. P&L / Commercial Accountability Own delivery financials, including revenue, cost, gross margin, and profitability. Manage project forecasts, financial planning, and revenue recognition. Improve rate realization and optimize resource utilization. Identify and eliminate revenue leakage through proactive commercial governance. Monitor financial KPIs and implement corrective actions to improve margins. Support account growth through solutioning, estimation, commercial proposals, and account expansion. 4. Fixed-Price / Outcome-Based Delivery Successfully deliver fixed-price and outcome-based engagements. Define and manage project scope, assumptions, dependencies, and acceptance criteria. Lead change request governance and commercial negotiations. Track burn rates, effort consumption, milestone achievement, and delivery commitments. Protect project margins through disciplined execution and effective scope management. Ensure contractual obligations, SLAs, and client commitments are consistently achieved. 5. Operational Excellence Establish strong governance frameworks across programs. Lead executive governance meetings and operational reviews. Maintain delivery dashboards, KPIs, and performance scorecards. Drive RAID (Risks, Assumptions, Issues, Dependencies) management and timely escalations. Improve delivery predictability through metrics-driven execution. Ensure adherence to quality standards, compliance requirements, and organizational processes. Implement continuous improvement initiatives to enhance operational maturity and delivery efficiency. 6. Client Relationship Management Build trusted relationships with senior client stakeholders. Act as the primary escalation point for delivery and operational issues. Communicate risks, challenges, and mitigation plans proactively. Lead executive governance meetings and steering committee reviews. Negotiate delivery priorities, scope changes, timelines, and commercial impacts. Identify opportunities for account growth and collaborate with sales and practice teams. Drive high levels of customer satisfaction through delivery excellence. 7. Banking Domain Expertise Proven experience delivering technology programs for large Banking and Financial Services organizations. Strong domain expertise in Wealth Management and/or Consumer Banking, including one or more of the following areas: Auto Lending Mortgage Lending Personal Lending Credit Cards Retail Banking Consumer Finance Strong understanding of banking regulations, governance, security, risk, and compliance requirements. Familiarity with banking delivery governance, stakeholder management, production support, and change management processes. Experience working within highly regulated environments with stringent audit and compliance standards. Knowledge of banking platforms across digital banking, payments, lending, commercial banking, wealth management, and customer servicing. Experience partnering with business stakeholders to deliver digital transformation, modernization, cloud, data, AI, and platform transformation initiatives. 8. AI & Modern Delivery Leverage AI and automation to improve delivery efficiency, estimation, productivity, and operational reporting. Identify opportunities to integrate AI-assisted development, testing, documentation, and project management practices. Balance AI adoption with disciplined delivery governance, quality controls, compliance, and risk management. Demonstrate credibility in leading AI-enabled delivery without compromising execution rigor or client expectations. Requirements: Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline. 12–18+ years of experience in IT Services and Consulting with progressive delivery leadership responsibilities. Minimum 5 years of experience managing large-scale Banking and Financial Services technology programs. Proven experience managing global delivery teams across onsite, offshore, and nearshore locations. Strong financial management experience with ownership of delivery P&L, revenue, margins, and utilization. Experience delivering Agile, Scrum, SAFe, Waterfall, and hybrid delivery programs. Strong understanding of software development lifecycle, cloud technologies, digital transformation, enterprise application delivery, and modern engineering practices. Experience managing Fixed-Price, Time & Material (T&M), and Managed Services engagements. Excellent communication, executive stakeholder management, negotiation, and people leadership skills. We offer: A highly competitive compensation and benefits package. A multinational organization with 57 offices in 22 countries and the possibility to work abroad. 10 days of paid annual leave (plus sick leave and national holidays). Maternity & paternity leave plans. A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region). Retirement savings plans. A higher education certification policy. Commuter benefits (varies by region). Extensive training opportunities, focused on skills, substantive knowledge, and personal development. On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses. Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups. Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms. A flat and approachable organization. A truly diverse, fun-loving, and global work culture. S​ YNECHRON’S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law . Candidate Application Notice