Client Delivery Manager - Revenue Cycle (REMOTE)

Job description

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified *E360 RCM*™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. **Position Summary** The Client Delivery Manager is a client-facing role responsible for independently managing operational alignment, performance consulting, and issue resolution for assigned client accounts. The Client Delivery Manager serves as a trusted operational advisor to clients, translating complex operational data into clear insights, recommendations, and action-oriented narratives. This role partners closely with Revenue Services, Client Success, Implementation, and other internal teams to drive alignment across the client lifecycle, while escalating strategically to the Client Alignment Director as needed. ### Key Responsibilities - Independently own operational alignment for assigned client accounts - Develop a deep working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependencies - Translate operational performance data into meaningful narratives that clearly articulate drivers, risks, and opportunities - Proactively identify trends, risks, and misalignment across the client lifecycle and recommend corrective actions - Partner with clients to align operational expectations with internal capabilities and constraints - Monitor operational performance indicators and inventory health to identify emerging issues or deviations - Lead structured root cause analysis efforts in partnership with Revenue Services and other internal teams - Develop clear, outcome-oriented action plans with defined ownership, sequencing, and follow-up - Track action plan progress and validate effectiveness over time - Exercise sound judgment in determining when and how to escalate issues, providing clear context, analysis, and recommended paths forward - Own preparation and facilitation of monthly operational reviews and recurring client touchpoints - Develop agendas, reporting narratives, and discussion materials tailored to client priorities - Lead client discussions with confidence, professionalism, and consultative presence - Document meeting outcomes, decisions, and action items, ensuring clear follow-through - Serve as a consistent and reliable operational presence for assigned client accounts - Partner closely with Revenue Services leadership and operational teams to understand performance drivers and constraints - Coordinate with Client Success, Implementation, Product, and Technology teams to support alignment across the client lifecycle - Lead internal account reviews and ensure internal stakeholders are aligned on priorities, risks, and commitments - Advocate for client needs while balancing enterprise standards and scalability - Ensure accurate and timely documentation of client interactions, escalations, and decisions in CRM and internal systems - Apply Client Alignment methodologies and standards consistently across assigned accounts - Identify recurring themes, systemic issues, or improvement opportunities across the client portfolio - Contribute to process improvement initiatives, workflow refinement, and documentation updates - Support onboarding and knowledge transfer for new team members as needed - Other duties as assigned ### Requirements and Qualifications - Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field required - 3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments - Foundational understanding of operational workflows, data interpretation, and client support models - Strong written and verbal communication skills with the ability to convey operational information clearly - Demonstrated ability to independently manage client relationships and operational discussions - Strong analytical skills with the ability to interpret data and translate it into actionable insight - Excellent written and verbal communication skills, including client-facing presentation experience - Proven ability to influence without authority in cross-functional environments - Timely and regular attendance - Equivalent combination of education and experience will be considered - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. ### Special Considerations and Prerequisites - Practices and adheres to EnableComp’s Core Values, Vision and Mission. - Consultative mindset with a focus on problem-solving and continuous improvement - Strong organizational skills and attention to detail - Ability to receive feedback and apply it to improve performance and professional growth - Professional presence appropriate for client-facing interactions - Willingness to learn and adapt in a dynamic, evolving operational environment - Demonstrated ability to escalate issues appropriately with clarity and confidence