Client Delivery Specialist

Job description

THE OPPORTUNITY Join Hinge Health’s Client Success team and help make excellent client delivery feel effortless. As a Client Delivery Specialist, you’ll provide essential operational and administrative support to multiple Client Success Leads, helping them deliver accurate, timely, and high-quality experiences for our clients and their members. This is a fast-paced, cross-functional role where strong organization, project coordination, communication, and attention to detail make a meaningful difference. You’ll partner with teams across Commercial, Growth, Analytics, Operations, Product, Member Support, Billing, and Legal to keep client work moving and help our clients achieve better outcomes. WHAT YOU’LL ACCOMPLISH - In your first 3 months, learn Hinge Health’s client-success workflows, tools, and reporting processes, and become a reliable day-to-day partner to Client Success Leads. - Manage and execute assigned operational projects and support department and cross-functional initiatives from planning through completion. - Coordinate multiple priorities, timelines, and deliverables while following established processes and escalating questions when needed. - Maintain accurate, up-to-date client information and help identify and correct data-quality issues. - Prepare client reports and segment client data based on defined criteria to support client communications, events, and business reviews. - Resolve client issues and inquiries routed through Member Support and Billing, using sound judgment and engaging the right stakeholders when additional support is needed. - Build strong working relationships with cross-functional stakeholders to streamline processes and support outcomes for clients and members. - In your first year, become a trusted operational partner who anticipates needs, communicates risks clearly, and consistently delivers accurate work across multiple Client Success relationships. WHO YOU ARE - You bring extreme attention to detail and understand how small errors can affect downstream teams, client deliverables, and member experiences. - You are action-oriented: you approach new opportunities and challenging tasks with urgency, energy, and enthusiasm. - You communicate clearly and concisely, both in writing and conversation, and can adapt your communication to different stakeholders. - You are a self-starter who can make progress independently while appropriately seeking guidance in a fast-moving environment with competing demands. - You are customer-centered and motivated to create positive experiences for clients, members, and internal partners. - You build trust by acting in the best interest of our clients, members, and company, and by following through on your commitments. - You embody Hinge Health’s values of Effective Communication, Accountability, Hustle, and Learn-it-all through your day-to-day work. BASIC QUALIFICATIONS - 1+ years of experience in operations, project coordination, customer success, administration, or a related field. - Demonstrated ability to organize multiple tasks and deadlines while maintaining accuracy and following established processes. - Strong written and verbal communication skills, with the ability to collaborate effectively across teams. PREFERRED QUALIFICATIONS - Experience working at a high-growth company or startup, with an understanding of the pace and ambiguity that can come with a rapidly evolving environment. - Experience in digital health, healthcare, benefits, or a related industry. - Familiarity with client-success, customer relationship management, project-management, reporting, or data-segmentation tools. - Experience preparing reports, maintaining operational data, or supporting process improvements. - Experience developing client-facing materials. OFFICE-BASED WORK MODEL This is an office-based role in our San Francisco office and requires regular in-person attendance. Additional role-specific details will be shared during the recruiting process. ABOUT HINGE HEALTH At Hinge Health, we’re using technology to scale and automate the delivery of healthcare — starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences, and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care — from acute injury, to chronic pain, to post-surgical rehabilitation — through personalized, evidence-based care. As the preferred partner to 60+ health plans, PBMs, and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,800 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at https://www.hingehealth.comhingehealth.com http://hingehealth.com. WHAT YOU’LL LOVE ABOUT US - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401(k) retirement plan options, which include a 2% company match. - Modern life stipends: Manage your own learning and development. - Grow with us: Grow with us through discounted company stock through our ESPP with easy payroll deductions. CULTURE & ENGAGEMENT Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application, you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com http://hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com https://app.ashbyhq.com/admin/organizational-settings/theme#.