Client Development AI Transformation Manager

Job description

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We’re ambitious for our clients, our communities – and for you. Whether you’re starting out on your career or well established, whether you’re a lawyer or in business services. If you’re looking for what’s next, we are too. What to expect For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. Not least yours. It’s energetic, fast-moving and there’s always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity. Focusing on your success and for what’s next, will ensure you thrive too Role Purpose This manager-level role will support the design, delivery and embedding of the Client Development AI Roadmap, helping the department move through the stages of the AI maturity model. The end goal of the roadmap is to maximise the efficiency, efficacy and quality of output across Client Development by codifying high-value AI use cases, creating repeatable prompts, assistants and agents, and scaling adoption through clear governance, playbooks, training and a human-in-the-loop approach. About the Role Support the AI Working Group, comprising representatives from each part of the department, to move agreed AI use cases from idea stage into practical, embedded ways of working. Create and manage the internal infrastructure required to capture, prioritise, govern and track AI workstreams across Client Development. Work with Client Development leadership to ensure prompts, agents and workflow improvements are adopted consistently across the department, rather than isolated experiments or individual good practice. Analyse usage, adoption and impact, and report back to leadership on progress, risks, benefits realised and areas requiring further support. Provide additional project management capacity across related transformation priorities, including CRM implementation and pitch process improvement where required. AI Transformation Responsibilities Manage the outputs of the AI Working Group to codify agreed use cases and create a shared use case and prompt library that is easy for the team to access, maintain and apply. Project manage the creation of workflow-specific assistants and agents that package repeatable Client Development activity into practical projects, skills and reusable outputs. Support the transition from individual AI use cases to more connected workflow automation, including the chaining of agents where appropriate and in line with firm governance. Manage the creation of playbooks, guidance and training materials that help colleagues understand when and how to use prompts, assistants and agents effectively. Work with Client Development leadership to embed a human-in-the-loop approach to quality control, risk management and responsible use, ensuring outputs remain commercially sound, accurate and aligned to firm standards. Operations, Adoption and Reporting Manage the department’s AI transformation plan alongside Client Development leaders, ensuring workstreams are clearly scoped, prioritised, resourced and delivered against agreed milestones. Coordinate with stakeholders across Client Development, IT and other relevant teams to ensure proposed AI solutions are practical, compliant and developed aligned with wider firm priorities. Track adoption, usage and impact of AI tools and workflows across the department, including identifying barriers to usage and recommending interventions to improve uptake. Maintain governance, documentation and reporting for the AI Working Group. Support related transformation activity, including CRM implementation and pitch process improvement projects, where there is overlap with workflow design, data quality, adoption and change management. Skills & Attributes Strong project management capability, with the ability to turn strategic aims into structured plans, milestones and deliverables. Practical understanding of AI tools, prompts, assistants and workflow automation, with the confidence to translate new technology into everyday working practices. Excellent stakeholder management skills and the ability to bring together representatives from different parts of the department around shared priorities. Strong change management mindset, including experience supporting adoption, training, governance and continuous improvement. Commercially minded, collaborative and highly organised, with an interest in improving the quality, consistency and impact of Client Development outputs. AI and project management qualifications or certifications desirable. What’s In It For You? At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world. – We’re fair, transparent and equitable – We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance – We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working – We support your health and performance through our dental, healthcare and wellness support – We support everything you are and all you bring through our powerful commitment to diversity and inclusion – We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs – We provide experience and opportunity through international and cross-function exposure – We provide an opportunity to give back through our pro bono work and community engagement – We help you plan ahead through retirement planning, insurance and assurance Diversity & Inclusion At Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients’ goals: together. We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations. Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process. We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you. For you, For your success. And what's next. #LI-NA1