Client Director

Job description

\*General Application for Below Role, Inquire with our Team for More Information\* **Job Title:** **Client Director** **Reports To:** The **Client Director** will report to the Managing Vice President, or equivalent leadership. **Job Overview:** The **Client Director** is responsible for the operational and financial health of highly visible clients, and provide solutions for all client, site management and staff issues.  **Duties and Responsibilities:** - Responsible for both the operational and financial health of highly visible clients. - Establish and maintain accountability with all leaders in their organization. - Main point of contact/liaison between SPS and highly influential clients. - Nurtures a strong relationship with sales and other teams as an effort to help grow and move the business forward (i.e. in some cases, helps to identify new business to add-on opportunities which may include participating in RFP/sales presentations). - Interface with SPS executive leadership on key decisions. - Solutions all client, site management and site staffer issues. - Effectively coach/train/mentor subordinate leaders to ensure succession plans. - Standardize policies and procedures including statistical monthly reporting and benchmarks. - Coordinate, implement and oversee any special projects specific to the client/operation. - Maintain communication with the COO regarding the operation. - Assist with employee relations concerned, and make determinations with other appropriate parties (such as Human Resources) on performance management issues. - May conduct contract renewal negotiations in partnership with Sales. - Coordinate and handle vendor negotiations. - Manage site proformas in terms of hours, gross margin spread, profitability and growth. - Lead account reviews with clients. **Competencies**: - Background in managing a large people organization/region employees. - Proven ability to thrive in high growth environments. - Strategically plans and executes key business objectives. - A direct or relatable background to Managed Services (i.e. Worked for a Vendor/Service Provider or BPO organization). - Industry Specific Expertise: Mass Mail Processing/Shipping/Receiving, Document Printing/Scanning, Warehouse Management, Records Management. - Driven by implementing efficiency, technology, and process improvement. - Has strategic vision and able to execute a plan to success. - Ability to interact effectively and build strong relationships with C-level and highly influential clients. - Expertise diffusing and creating solutions to client service matters. - Technology- Has a strong understanding of technology utilized in managed services, embraces, and implements technology and efficiency where possible. - Executive level communication skills- Has highly developed skills presenting to clients, preparing presentations, and leading teams to success! - Highly developed people skills with expertise in creating a top tier work environment where employees are highly engaged. **Qualifications and Education Requirements:** - Bachelor’s Degree or higher preferred. - Minimum of 8-10+ years of experience in high-level relationship building and operational management. - Previous multi-site management experience is highly preferred since this position may oversee employee organizations of 100+ employee based in multiple locations. - Program/Project Management experience is a plus.