Client Director - Northeast

Job description

Company Description As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly. This is a rare opportunity to sell into a market that is still expanding, highly relevant to every CIO, and increasingly central to how enterprises think about productivity, AI adoption, employee experience, and operational efficiency. Nexthink has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion. #LI-Remote Job Description As a Client Director , you will own Nexthink's most important and complex enterprise relationships. This is not a traditional account management role. You are the executive face of Nexthink to a defined portfolio of marquee accounts — driving renewals, expanding platform adoption, and building the kind of multi-threaded, CxO-level relationships that create lasting customer loyalty and significant revenue growth. You will be the one connecting Nexthink's capabilities to what matters most to your clients: reducing IT costs, improving employee productivity, and protecting the digital workplace at scale. If you are an enterprise sales leader who thrives on complexity, operates naturally at the executive level, and knows how to turn a strong renewal into a transformative partnership — this role was designed for you. What You'll Own Executive Relationship Management — Build and deepen multi-level relationships within your assigned accounts, from IT and service desk teams all the way to CIO and C-suite. You are the trusted advisor your clients call when they have a problem or an opportunity. Account Growth and Expansion — Develop and execute strategic account plans that drive license expansion, professional services adoption, and renewal excellence. You set the commercial direction for your portfolio and are accountable for the results. Strategic Value Delivery — Partner with your clients to build a clear, outcomes-driven roadmap that aligns Nexthink's platform to their business priorities. You don't just renew contracts — you help customers realize measurable value. Virtual Team Leadership — Orchestrate internal Nexthink resources across functions and geographies to deliver an outstanding client experience. You set the tone, lead the strategy, and hold everyone accountable to the customer's success. Global Account Development — Manage worldwide deployment and development of your assigned accounts, including coordinating resources across regions to ensure consistent, high-impact engagement. Financial Performance — Own your book of business. You are responsible for achieving targets across licenses, renewals, and professional services — with full visibility and accountability for the commercial health of your portfolio. Qualifications Experience 10+ years of enterprise technology sales or account leadership, with a track record of consistently exceeding multi-million dollar revenue targets 2+ years in a Client Director, Strategic Account Executive, or equivalent role managing and growing large, complex enterprise accounts Direct experience in IT Service Management, IT Operations Management, Digital Employee Experience, or adjacent enterprise software categories Demonstrated success engaging and influencing at the executive level — including CIO, CHRO, and other C-suite stakeholders What Sets You Apart You are a strategic thinker and a skilled operator — you can build a three-year account vision and close the quarter You run disciplined pipelines, qualify rigorously, and don't chase the wrong opportunities You are a natural relationship builder — people trust you because you do what you say you're going to do You are intellectually curious and learn fast — Nexthink operates in a fast-moving market, and you adapt quickly You lead virtual teams by influence, not authority — and you're good at it You bring the hunger of a seller and the credibility of a trusted advisor Why Nexthink — Why Now Market leadership. Nexthink is recognized as a leader in the Digital Employee Experience space by Forrester and Gartner. We are not chasing the category — we are defining it. Real executive access. Your accounts are among the world's largest enterprises. You will operate at the highest levels of IT and business leadership. Significant earning potential. Your portfolio includes Nexthink's most strategic accounts. The upside is real and tied directly to your ability to grow relationships and deliver value. A product that works. Customers choose Nexthink because it solves real problems — reducing IT costs, cutting ticket volume, improving employee satisfaction, and accelerating transformation programs. You will never struggle to show ROI. A team that invests in you. You will have access to dedicated Solution Consulting, Professional Services, and executive support to help you win and retain at the highest level. Additional Information All your information will be kept confidential according to EEO guidelines. Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. 📚 Free access to professional training platforms to explore your interests and enhance your skills. 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. 📣 Bonuses for referring successful hires after three months of continuous employment. Base salary ranges are determined by country, role, level, experience, and skills . The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process. Videos To Watch