Client Director - Starcom

Job description

The Role OVERVIEW This role assumes responsibility for managing multiple client accounts. This role requires strong leadership and project management skills and also requires collaboration and communication with the wider company in order to add value to clients business. The ideal candidate should have strong people management skills as well as having a focus on strategy, innovation, execution and client service excellence. Responsibilities The role of Client Director is to be the client lead for clients. The Client Director is responsible for the development and the deployment of the media strategy, including ownership and quality control of the whole media planning process from strategy to delivery. They will instil a culture of innovation within the team as well as have a clear understanding of the strengths and opportunity offered by each Practice area in Core and the benefit that they can lend to solving our clients problems. The Client Director is also responsible for people management of all of their direct reports including management and recording of PMAD and day to day feedback. AGENCY PERFORMANCE • Day to day senior client contact with overall ownership of the delivery of the campaign including mid-campaign performance • Must have a clear understanding of their clients businesses, their pressures and the key priorities for the year. • Responsible for the development and delivery of the media strategy at a client level. This includes project management within Core across all relevant Practices and Central Teams with responsibility for campaign delivery • Topline media budget setting annually • Responsible for fostering a culture of creativity and innovation within the team, central to this is running effective ideation sessions and ensuring that they are strategically aligned • Operational oversight of media team, allocation of team resource and management of client timelimes • Quality assurance on media rationale and media channel selection as well as the final point of sign-off • Participation in pitches including presentation delivery • Takes time to meet with and work collaboratively with key media owners to deliver innovative media partnerships • Client Relationship management including delivery of ongoing proactivity • Manage all audited related data for audited clients including the following; providing accurate and timely media plans to the auditor at the agreed timelines, reviewing pre audit decks with the Business Director in advance of audit and coordinating feedback to auditors, help BD to identify Core attendees to the audit meeting and manage the coordination of the meetings with auditors and internal attendees, coordinate and deliver post audit review and recommendation with all relevant teams within Core including Investment, Channel Planning, Strategy, etc. • Represent the agency at industry/ client events COMMERCIAL PERFORMANCE • Demonstrate a strong understanding of the individual client’s income targets • Demonstrate a strong comprehension and application of the relevant client’s contract • Business Development with existing client portfolio to drive collaborative income lines • Empower the team to focus on an active and effective management of Aged Debt • Champion a professional culture of time management and approve timesheets for direct reports on a weekly basis • Champion a professional culture of compliance recognising the impact that strong process and operations has on our performance • Have a very clear understanding of performance bonuses within client contracts, and a proactive approach to managing the delivery of these KPIs • Responsible for the accurate and timely forecasting of income per client across all income lines and media TALENT MANAGEMENT • Take responsibility for setting a high professional standard within the team including taking ownership of and responsibility for all Quarterly reviews, presentations and all client interactions • Be the gate-keeper of what ‘best-in-class’ agency output looks like • Mentor and manage the team by giving insightful developmental feedback to team members and colleagues specifically managing: o Monthly catch ups o Quarterly performance reviews o Annual 360 reviews • Take ownership of the management of the team via Personio and update progress within the Performance section and ensure attendance in Core Learning management training • Ensure strong and appropriate day-to-day delegation of tasks among each team member to effectively manage workloads and pressure • Demonstrate and encourage an accuracy culture ensuring team members give adequate attention to detail and follow processes as instructed • Upholds the Core Values in actions and words • Encourage and embrace the collaborative Core culture • Champion and commit to deliver internal training for the team with Core Learning Your profile EXPERIENCE • Previous media experience in a similar role • Previous experience managing a team of people • Highly proficient in all Microsoft Office programs • Experience project managing large scale, complex media campaigns is essential • High level of business and financial acumen Person Specification • Excellcent communication and interpersonal skills • Good listener - ability to understand what the client requirements are • Well presented and confident • Team player - be solution focused, and responsible for the development and motivation of junior team members • Have the ability to self-manage and work on ones own initiative • To be energetic, innovative and creative when communicating with clients and colleagues • Learn on a continuous basis while also sharing knowledge • Leadership skills – take the lead role during brainstorming sessions, review new areas of opportunity for the company, generate new ideas for clients and the organisation • Highly organised individual that can manage multiple teams and their delivery of work • Strategic thinker - think more strategically about the clients and their business, be able to see where improvements can be made and implement these changes • Understands and appreciates the benefit of processes and how it links to company success • Take an interest in the management and implementation of new revenue streams for the company Why us? Why us? Work your way – Flexible, hybrid working that gives you the freedom to do your best work while fitting around your life. Keep growing – Invest in your development with 24/7 internal learning programme access, structured mentoring and clear opportunities to progress your career. Work that keeps things interesting – Partner with leading brands across sport, retail, food & drink, alcohol, insurance, banking and many more, with no two days the same. Time to switch off – Enjoy 21 days' annual leave with an additional increment with your time with us. Separate to this celebrate your birthday off, Christmas closure days and early finishes before bank holiday weekends. A culture that supports balance – We genuinely value work–life balance and encourage you to take the time you need to perform at your best. Support for every stage of life – From enhanced maternity and paternity leave & other family leaves, to fertility support, phased returns, we're here for life's important moments. Your wellbeing matters – Access mental health and wellbeing support, plus paid private health insurance for you and your dependants under 18, an Employee Assistance Programme, annual wellness contributions, free flu vaccinations, wellness events, fresh fruit, subsidised massages and more. Plan ahead with confidence – Benefit from a contributory pension, life assurance cover and access to professional financial advice. Make an impact beyond your role – Join our Diversity & Inclusion, CSR, Green, Social or Great Place to Work committees and even earn an extra day's annual leave for your contribution. Join an award-winning workplace – Proudly recognised as a Great Place to Work® Certified organisation, ranked 4th in the Great Place to Work® Best Large Workplaces, and awarded Gold accreditation for our commitment to creating an exceptional employee experience. A genuinely inclusive culture – Diversity, Equity & Inclusion isn't just a policy here; it's part of who we are. Through our dedicated D&I initiatives, employee networks and inclusive policies, we strive to create a workplace where everyone feels valued, respected and empowered. We know how to have fun – From summer and Christmas parties to team socials, fundraising activities, birthday celebrations and company-wide events, we make time to celebrate our people. And that's just the start... OUR COMMITMENTS Our industry relies on creativity and innovation – these are skills that are not bound by gender, race, ethnicity, religion, sexual orientation, membership of the Traveller community, marital or family status, disability, age, socio-economic background, or any other attributes. Core is committed to diversity in its workplace and is proud to be an equal opportunity employer. We are also committed to providing reasonable accommodations to all applicants. If you need reasonable accommodation for any reason at any part of the interview process, please contact us and let us know the nature of your request and we will do our best to help. Salary Range 60,000 - 72,000 DOE