Client Engagement & CRM Manager

Job description

Company Description Sia Partners is a specialist Management Consulting firm which was initially established in Paris, France in 1999 and has grown into a global firm with over 2,300 employees and annual revenue exceeding $300m. Our culture is strongly orientated towards high-quality expertise and delivering excellent results and outcomes for our clients, which include a wide range of multinational companies. Testament to its success, Sia Partners has shown double-digit growth every year since inception. Sia Partners is a pioneer of Consulting 4.0, putting us at the forefront of the technology revolution, deploying augmented Consultants capable of leveraging emerging digital technology to enhance and improve their cognitive reasoning, analysis and planning. Supported by Augmented & Artificial Intelligence, Automation and Data Science we empower our clients to make the right decisions at the right time for the right reasons. With our consultants representing 41 different nationalities, we are a highly diverse team spread across 30 offices in 18 countries. However, using innovative technologies such as our own in-house apps, social networks, and digital tools, we provide a truly integrated global service. Sia Partners is an equal opportunities employer, committed to diversity, inclusion and employee well-being. Our diversity and inclusion networks {local and global) contribute to a pipeline of initiatives to enhance employee quality of life and foster a caring environment to work in. Employees are encouraged to contribute to these initiatives and drive positive change in the organisation across 5 pillars: Women@Sia, LGBTQ+, Multi-Ethnic, Well-being and Environment. Job Description Job Description As part of Sia’s continued international expansion, we are accelerating the transformation of our Client Engagement and CRM environment to support our global growth ambitions. To lead this effort, we are recruiting a Client Engagement & CRM Manager in Dublin to join our Global Marketing team. In this role, you will combine a strong focus on client engagement and account development, and CRM management. You will support the evolution of our CRM platform (HubSpot), foster adoption across multiple countries, deploy and monitor account management routines, and ensure that CRM becomes central for client insight and commercial performance. Key Responsibilities CRM Transformation & Global Enablement Support teams across countries in embedding CRM and client engagement routines into their commercial habits. Drive CRM governance: data models, workflows, user roles, documentation, training materials, and best practices. Lead continuous improvement initiatives to reinforce CRM as a strategic asset for customer intelligence, communication automation, and account strategy execution. Client Engagement, Account Management & Performance Insights Build reporting frameworks and dashboards to monitor account development and client engagement metrics. Strengthen account management discipline by embedding best practices and routines such as account reviews, client touchpoint planning, key stakeholder mapping, etc. Operational Excellence & Performance Tracking Own CRM quality, ensuring data hygiene, accuracy, and consistency across global teams. Optimize automation workflows, segmentation logic, and CRM-driven communications in partnership with marketing teams. Cross-Functional Collaboration & Stakeholder Management Work closely with business and corporate functions to establish a sustainable and effective client engagement approach. Provide guidance and support to regional teams, ensuring they adopt consistent processes and leverage CRM capabilities effectively. Serve as the go-to expert for all CRM-related topics. Partner with internal teams and HubSpot teams to manage integrations, system enhancements, and platform scalability. Qualifications Profile Required Experience 3+ years of experience as a CRM Manager, CRM Lead, or transformation-oriented CRM Specialist. Solid background in CRM systems (HubSpot mandatory), including automation, segmentation, reporting, and cross-team enablement. Experience supporting organizational change, driving adoption, and securing stakeholder engagement. Strong understanding of data governance, data quality principles, and CRM architecture. Skills & Mindset Strong analytical skills with the ability to structure data into insights and action plans. Excellent communication and training abilities; able to influence and work with senior stakeholders. Proactive, solution-oriented, and able to operate both strategically and hands-on. High level of rigor and attention to detail. Fluency in English (mandatory); French would be a plus. Additional Information WHAT”S IN IT FOR YOU! This is an opportunity to join a rapidly growing team that serves some of the most exciting and highly respected companies in the world. You will have the opportunity to provide clients with original thinking and customized solutions and you’ll often have the satisfaction of seeing the impact of your work on their business. We are committed to a healthy Sia Partners is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs. Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.