Client Engagement Manager, IT

Job description

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth. Join us in helping diverse Canadians and newcomers achieve their full potential! Achev’s latest Impact Report: POSITION TITLE: Client Engagement Manager REPORTING TO: Vice President, Information Technology Solutions & Services SUMMARY: The Client Engagement Manager is responsible for driving new business growth by selling managed IT solutions such as network management, cybersecurity, cloud services, help desk support, and disaster recovery. This role requires a consultative approach, strong technical understanding, and excellent relationship-building skills DUTIES & RESPONSIBILITIES: 1. Prospecting & Lead Generation • Identify and target new business opportunities through networking, referrals, and digital campaigns. • Conduct market research to understand client IT environments and pain points. 2. Consultative Selling ◦ Meet with potential clients to assess IT needs and challenges. ◦ Present and promote managed IT services, including cloud solutions, security, and infrastructure management. ◦ Prepare proposals, marketing material & conduct product demos 3. Account Management • Build and maintain strong relationships with clients to ensure retention and upsell opportunities. • Work with Sales Engineers & Production Support Staff to maintain high customer satisfaction 4. Sales Strategy & Execution ◦ Develop and execute strategic sales plans to meet or exceed revenue targets. ◦ Collaborate with marketing & technical teams for campaigns & solution delivery. • Ensure smooth onboarding with service delivery teams. 5. Product Catalog Development ◦ Participate in the design and business case analysis of new products and services 6. Reporting ◦ Maintain accurate records in CRM ◦ Provide regular sales forecasts and pipeline updates. Qualifications • Experience: ◦ 2+ years in B2B sales, preferably in IT services, SaaS, or technology solutions. ◦ Proven track record of meeting/exceeding sales targets. • Skills: ◦ Solid understanding of IT services (cloud, cybersecurity, infrastructure). ◦ Excellent communication, negotiation, and presentation skills. ◦ Familiarity with CRM tools • Education: ◦ Bachelor’s degree/diploma in Business, Marketing, or related field preferred. Compensation • A combined compensation of Base + Incentive pay. Base salary $80,000. This is a current vacancy. Please note that we use AI tools in our application screening process. All hiring decisions involve human review. We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website