Client Executive

Job description

THE OPPORTUNITY At Hinge Health, we're transforming how millions of people access musculoskeletal care—helping them move beyond pain through AI-powered, personalized healthcare. As a Client Executive, you'll be the strategic architect behind our most valuable partnerships, managing a portfolio of complex Enterprise and Jumbo clients who trust us to deliver exceptional outcomes for their members. This role is ideal for someone who thrives in complexity. You'll manage strategic relationships with enterprise clients, navigating multiple stakeholder groups (e.g. client, consultant, health plan, etc), competing priorities, and high-stakes conversations. Success demands independent problem-solving—when challenges arise, you'll be expected to develop and present solutions rather than simply escalate problems. You'll work across multiple cross-functional teams (Growth, Sales, Data, Marketing, Operations, Product, Clinical) to deliver outcomes, requiring strong project management skills and the ability to influence without direct authority. The ideal candidate is energized by building executive relationships (internally and externally) and solving complex business challenges. You should be someone who naturally gravitates toward strategic thinking, enjoys high-stakes conversations, and finds fulfillment in turning client challenges into expansion opportunities. WHAT YOU'LL ACCOMPLISH Strategic Account Retention Drive exceptional client retention through proactive relationship management, strategic account planning, and early risk identification across your assigned portfolio of strategic enterprise accounts. Build deep, multi-threaded client relationships that create sustainable competitive advantage and position Hinge Health as an indispensable strategic partner rather than a vendor. Executive Relationship Management Build and maintain meaningful relationships per client across different organizational levels. Identify decision-makers, map influence networks, and establish trust with C-suite executives through strategic value conversations that demonstrate measurable business impact. Independent Strategic Thinking When facing client challenges, research solutions, analyze options, and present recommendations with data-driven rationale. Facilitate cross-functional problem-solving and drive decisions without constant management oversight, acting as the trusted advisor clients turn to during critical moments. Revenue Impact Focus Understand how each client interaction connects to business outcomes (retention, expansion, competitive positioning) and articulate the specific value you're creating through relationship investments. Consistently achieve 100%+ net revenue retention through strategic renewals and expansion opportunities. WHO YOU ARE - A Strategic Relationship Builder: You don't just manage accounts—you architect partnerships. You naturally build trust with C-suite executives and can navigate complex organizational hierarchies with ease. - An Independent Problem Solver: When challenges arise, you don't escalate—you investigate, develop solutions, and present recommendations. You thrive in ambiguity and can facilitate cross-functional alignment without formal authority. - Resilient Under Pressure: You energize during renewal seasons and high-stakes negotiations. Compressed timelines and competing priorities don't overwhelm you—they motivate you. - Data-Driven and Strategic: You translate complex data (utilization metrics, claims analyses, stakeholder feedback) into compelling executive-level narratives that drive purchasing decisions and strategic alignment. BASIC REQUIREMENTS - 10+ years in enterprise account management with demonstrated success managing strategic client relationships. Healthcare, benefits, or SaaS experience strongly preferred. - Proven track record of managing strategic enterprise accounts simultaneously while maintaining exceptional retention rates (95%+) in high-growth or competitive environments. - Complex stakeholder management expertise across multiple organizational levels, including C-suite executives, procurement teams, and operational stakeholders. - Strategic relationship building with ability to establish trust quickly, maintain engagement during extended renewal cycles (12+ months), and recover from at-risk accounts. Must provide specific examples of turning around challenging client situations. - Experience achieving 100%+ net revenue retention, including managing contract negotiations, performance guarantee discussions, and pricing conversations with procurement and C-suite stakeholders. PREFERRED REQUIREMENTS - Experience navigating organizational changes (mergers, leadership transitions, budget cuts) while preserving client relationships and identifying expansion opportunities. - Experience working with intermediaries (consultants, brokers, health plans) who influence but don't control purchasing decisions. - Demonstrated ability to conduct competitive analyses and translate complex data (utilization data, claims analyses, stakeholder feedback) into executive-level presentations that drive purchasing decisions. - Startup experience valued for adaptability and ownership mindset. ABOUT HINGE HEALTH At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com/http://www.hingehealth.com WHAT YOU'LL LOVE ABOUT US - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development CULTURE & ENGAGEMENT Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. https://www.hingehealth.com/about/personnel-and-candidate-privacy-policy/ Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com http://hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com https://app.ashbyhq.com/admin/organizational-settings/theme#.