Client Experience Manager

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. **Envoy Global** has an exciting opportunity for a **Client Experience Manager** to join our Account Management team. In this crucial role, you'll ensure a key segment of Envoy’s Clients that are supported by sharing information, answering questions and handling tasks related to their account support. **As our Client Experience Manager, you will be required to:** - Respond to client (HR contacts) questions and following up with resolutions. This may involve liaising with multiple cross functional teams within Envoy and our affiliate law firm CIP PC. - Handle escalations as needed and work with management or other teams to resolve. - Lead Client training on the Envoy app. - Pull and distribute reports and information for clients and legal team. - Maintenance of team materials (macros, trainings, SOPs). - Ensure customer expectations are set and deadlines are met. - Develop, track, and maintain project plans and project deliverables. - Communicate with the client and internal teams on project milestones and progress. - Projects as assigned. **To apply for this role, you should possess the following skills, experience and qualifications:** - 1-2 years of customer service experience. - Bachelor’s Degree or equivalent work experience preferred. - Passion and interest in immigration preferred. - Experience or knowledge of ticketing systems (Zendesk) preferred. - Excellent customer service skills and empathy to address client needs properly. - A client first mindset to find resolution and next issue avoidance. - A keen eye for attention to detail and accuracy in responses to clients. - Excellent organizational and time-management skills. - Strong communication skills that are clear, concise, and empathetic. - Ability to pivot and multi-task in a fast paced environment. - Ability to work collaboratively across functional teams to find resolutions and process improvement. - Strong proficiency with MS Office Suite, specifically Excel. ***This position is 100% remote, working from home, within the United States.*** **Annual Base Salary Range- $45,000.00-$55,000.00** ***To apply, please upload your application following the link provided. We look forward hearing from you!*** **Notice at Collection for California Applicants:** **#LI-Remote**