Client Experience Specialist

Job description

## About Magic For over 10 years, Magic has connected top remote talent with fast-growing businesses — backed by Y Combinator and Sequoia Capital, with thousands of remote workers worldwide. ## Role Overview When a client signs on and gets paired with a Magic assistant, someone has to make sure that relationship holds. That someone is you. This is a post-sale, client-first role. You'll own a portfolio of client-assistant pairings and be responsible for their success from day one. Tickets come in — but reading and replying isn't the job. The job is understanding what's actually going on, picking up the phone, building trust, and solving problems before they become churn. Shift: Monday–Friday, 10 PM–7 AM PHT. Training runs 4 weeks across two phases — Product & Skills (shadowing, live-call listening) then Immersion (live tickets and onboarding under supervision, KPIs measured from day one). Zero absences during training, documented medical emergencies only, 80%+ required on daily assessments and mock calls to continue.