Client Finance & Services Partner

Job description

About IMD The International Institute for Management Development (IMD) has been pioneering leadership development for nearly 80 years. Founded by business for business, we are an independent university institute with Swiss roots and global reach. Operating from Lausanne with strategic hubs in Singapore, Shenzhen, and Cape Town, IMD works with 20,000+ executives from 120+ countries annually. Our 145,000+ alumni form a powerful global network. Consistently ranked among the world's top business schools, IMD bridges cutting-edge research with real-world application to help leaders solve problems, scale solutions, and drive impact. Real Learning for Real Impact. To reinforce our team, we are looking for a Client Finance & Services Partner - 100% (Maternity cover from 15 November 2026 to 31 August 2027) The Job's Mission As part of the Finance team, the Client Finance & Services Partner plays a role combining ownership of end to end invoicing activities. The role is critical in ensuring a high quality, consistent, and client centric experience, while safeguarding revenue quality and supporting timely cash collection. The role works closely with Program Advisors and cross functional stakeholders to resolve issues, align expectations, and ensure smooth coordination from client application through invoicing. Each team member is expected to contribute individually to system enhancement initiatives, and continuously improving efficiency, data quality, and control. The successful candidate demonstrates strong organisational and communication skills, a service oriented mindset, and a proactive approach to propose and implement continuous improvements. Key Activities & Accountabilities The role plays a central part in ensuring a consistent and client centric invoicing experience, while safeguarding revenue accuracy, compliance, and timely cash collection. Key responsibilities include: Ensuring accurate recording of invoices, payments, transfers and cancellations in IMD’s systems, in close coordination with the Accounting & Sales Department. Supporting payment follow ups on outstanding receivables to contribute to timely cash collection. Act as the point of contact for any finance related questions raised by our clients Close collaboration with cross functional stakeholders, including Program Advisors, Accounting, Legal, IT and other IMD teams, to resolve issues, align expectations, and ensure smooth end to end delivery from enrolment through invoicing and payment. Identification of process inefficiencies and automation opportunities across the invoicing landscape Formula for success Education High School graduate (Swiss Baccalaureate level). Experience Educational, Hotel or Service industry experience. 3 years of experience in accounting or finance department Experience with invoicing and payment processes, including complex client situations (special payment terms, transfers, cancellations, client onboarding requirements) Experience working with financial systems and data, with a strong focus on accuracy, data quality Competencies Outstanding ability to organise, prioritise and produce consistently high-quality work. Accounting or finance related experience, invoice processing or similar. Excellent Computer skills - Office minimum, CRM/Salesforce a plus. Excellent oral and written communications skills. English mother tongue or complete fluency, French and another language a plus. Eagerness to learn. Customer-focused with a lot of initiative and diplomacy. Sense of initiative with attention to details. Ability to work under pressure and self-management. Flexible and ability to work in an international fast changing environment. Team Player. Confident when dealing with clients. How to apply If you have the above skills and would like to work in our stimulating environment, please send your complete application file (letter of motivation and resume in English, copies of your work certificates and diplomas). If you’re a qualified candidate with a disability (such as dyslexia, sight and/or hearing disabilities, etc) and you need a reasonable accommodation in order to apply for this position, please specify it in your application. A valid Swiss work permit or Swiss or EU-25EFTA citizenship is required for this position.