Client Manager

Job description

The Role Client Manager Employer: Mediavest t/a Core Location: Dublin 2, County Dublin, Ireland Salary: €36,605.00 per annum Hours of Work: 39 hours per week Contract Type: Full-time, Permanent OVERVIEW This role assumes responsibility for managing media campaign activity for multiple client accounts. The role will also act as a point of contact for clients surrounding the day-to-day account management activity. It requires the use of media planning tools, the effective management of the media planning processes, excellent attention to detail and time management to ensure best in class delivery on behalf of the media team for clients. It also requires strong collaboration and communication with the wider organisation across the Central Teams to ensure that delivery is to the highest standards. A strong working relationship with colleagues, particularly the Channel Planning and Investment teams, is a crucial element of this role. Responsibilities The role of Client Manager assumes the responsibility for media plan development for all clients within their team. This means the coordination of Central Teams within Core to produce the media plan that is delivered to clients. Included in this is the use of tools to power the media planning process. This role is central to the efficient and effective running of the day-to-day client service including ownership and actualisation of media plans, monitoring of POs, timely and accurate billing, creating presentations of competitor insights, ideation and working with the team to deliver innovation. The client manager will work closely with the Channel Planning and Investment teams, will manage the delivery of the media plan, and will ensure that it is aligned with the overall media rationale. This will all be delivered accurately and by adhering to processes as outlined in our ways of working. KPIs will include unbilled %, efficient resolution of media queries, and “Delivery” client service scores in the annual RADAR service review. AGENCY PERFORMANCE • Ownership of the creation of the media plan, working closely with The Channel Planning team and all Central Teams to ensure efficient delivery of the media planning process • Management of campaign from start to end, essentially project managing the campaign (dealing with client queries, coordinating reports, monitoring, ensuring plans are audit ready) • Ensure any audit recommendations that have been agreed by Business Director and Client Director with auditor are implemented on all media plans, including working with Channel Planning and Investment teams to manage • Manage all campaign amendments, and push changes through to The Channel Planning team and Investment teams • Internal coordination with Core Practices and Central Teams on live campaign queries including delivery updates and pacing reports • Analyse and understand reports generated by Central Teams. Use the data generated to provide insights and identify clear actions to be taken • Liaising with the Creative Agency and OOH agencies for delivery of creative assets • Develop an understanding of each Practice and Central Team within Core and what it contributes to the overall plan • Validate campaign delivery and performance • Create and project manage post campaign reviews for clients • Responsibility in making sure a campaign goes live • Helping prep media presentations • Coordinating media owner briefs and delivery • Ensuring all plans are audit ready each month • Adopt and embrace an accuracy culture by having and supporting excellent attention to detail COMMERCIAL PERFORMANCE • Collection and reconciliation of client POs and manage the internal communication of POs across teams ensuring effective and efficient month end billing in conjunction with the Media Operations Associate • Reconciliation of all media plans at month end to reflect delivery • Overall responsibility for billing at the end of each month • Manage media budgets, forecasting and aged debt • Ensure all billing is 100% accurate and on time for clients, and particularly on new out of scope projects, with correct booking category being used to easily and accurately identify progress. • Ensure timesheets are updated weekly and that they accurately reflect the time spent on our clients business TALENT MANAGEMENT • Deepening understanding of media by committing to the internal training Core Learning programme(s) and regularly attend training for your development • Developing understanding of client business, their Key Business Priorities for the year and play a role in creating the strategies to deliver against them • Ensure close collaboration with Client Director so that they are enabled to actively assist your development and to ensure the consistent delivery of the highest standard of agency output • Ensure a strong comprehension and commitment to your career development plan in line with your 360 appraisal, quarterly catch up’s and goals • Upholds the Core values in words and actions • Embracing our value of Togetherness through cross company collaboration • Proactively build relationships within the wider company • Contributes to a hardworking and fun team environment Your profile Experience • 2-4 years’ media experience with proven track record. Knowledge of the digital disciplines would be beneficial • Excellent working knowledge of Microsoft Office, in particular Excel and PowerPoint • Experience with 3rd party tracking (DoubleClick) is preferable • Experience in managing large scale, complex media campaigns is essential • Previous experience with relevant marketing tools Person Specification • Be a confident communicator • Excellent interpersonal skills – ability to build strong relationships with clients • Display the ability to think creatively and innovatively • Very knowledgeable on all media – ideally an expert on at least one medium • Possess good presentation skills – assist in presenting insights to clients • Good listener - ability to understand client’s objectives • Exceptional attention to detail • Understands the importance of upskilling • Highly organised individual that can manage multiple client projects and the overall delivery of the work • Understands and appreciates the benefit of processes • Can think on their feet to make the right decision quickly • Be responsive to requests Why us? Work your way – Flexible, hybrid working that gives you the freedom to do your best work while fitting around your life. Keep growing – Invest in your development with 24/7 internal learning programme access, structured mentoring and clear opportunities to progress your career. Work that keeps things interesting – Partner with leading brands across sport, retail, food & drink, alcohol, insurance, banking and many more, with no two days the same. Time to switch off – Enjoy 21 days' annual leave with an additional increment with your time with us. Separate to this celebrate your birthday off, Christmas closure days and early finishes before bank holiday weekends. A culture that supports balance – We genuinely value work–life balance and encourage you to take the time you need to perform at your best. Support for every stage of life – From enhanced maternity and paternity leave & other family leaves, to fertility support, phased returns, we're here for life's important moments. Your wellbeing matters – Access mental health and wellbeing support, plus paid private health insurance for you and your dependants under 18, an Employee Assistance Programme, annual wellness contributions, free flu vaccinations, wellness events, fresh fruit, subsidised massages and more. Plan ahead with confidence – Benefit from a contributory pension, life assurance cover and access to professional financial advice. Make an impact beyond your role – Join our Diversity & Inclusion, CSR, Green, Social or Great Place to Work committees and even earn an extra day's annual leave for your contribution. Join an award-winning workplace – Proudly recognised as a Great Place to Work® Certified organisation, ranked 4th in the Great Place to Work® Best Large Workplaces, and awarded Gold accreditation for our commitment to creating an exceptional employee experience. A genuinely inclusive culture – Diversity, Equity & Inclusion isn't just a policy here; it's part of who we are. Through our dedicated D&I initiatives, employee networks and inclusive policies, we strive to create a workplace where everyone feels valued, respected and empowered. We know how to have fun – From summer and Christmas parties to team socials, fundraising activities, birthday celebrations and company-wide events, we make time to celebrate our people. And that's just the start... OUR COMMITMENTS Our industry relies on creativity and innovation – these are skills that are not bound by gender, race, ethnicity, religion, sexual orientation, membership of the Traveller community, marital or family status, disability, age, socio-economic background, or any other attributes. Core is committed to diversity in its workplace and is proud to be an equal opportunity employer. We are also committed to providing reasonable accommodations to all applicants. If you need reasonable accommodation for any reason at any part of the interview process, please contact us and let us know the nature of your request and we will do our best to help. Salary Range €36,605.00 per annum