Client Manager, Customized Client Care

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Manager, Customized Client Care based in United States.** This role provides comprehensive, compassionate, and client-centered support to individuals navigating complex health and financial challenges. You will conduct assessments, support grant requests, and connect eligible clients with appropriate resources and services. The position takes a holistic approach, recognizing the interconnected impact of financial hardship, physical health, and mental health. You will apply trauma-informed and strength-based approaches while using clinical judgment to guide clients toward meaningful support. The role combines direct client care, case coordination, data-informed program improvement, and cross-functional collaboration. You will contribute insights that help strengthen services and respond to emerging needs within the music community. It is an opportunity to make a meaningful difference in a mission-driven environment focused on wellbeing, equity, and community support ### Accountabilities: - Deliver equitable, coordinated, and client-centered care that considers the interconnected effects of financial hardship, physical health, and mental health on overall wellbeing. - Use trauma-informed and strength-based approaches to provide informal counseling, guidance, and client support within the scope of the role. - Apply clinical judgment to assess and recommend grant assistance for health, mental health, addiction recovery, and basic living needs while balancing grant administration with holistic support. - Connect individuals with appropriate internal pathways, community resources, and referrals to ensure access to a coordinated continuum of care. - Use client insights and data to continuously strengthen program and service delivery. - Maintain familiarity with annual Wellness in Music survey data and use emerging insights to better understand the needs of the music community. - Translate survey findings and client referrals into informed care coordination while identifying opportunities to strengthen programs and broader support strategies. - Apply consistent assessment tools and program guidelines while maintaining accurate, timely, and confidential case records in accordance with organizational policies. - Collaborate with Operations and Finance teams on documentation standards, fraud mitigation, and consistent approaches to client assessment. - Participate in ongoing professional development covering data, trauma-informed care, motivational interviewing, client engagement, industry trends, and Health & Human Services compliance. - Identify and communicate client-focused trends while maintaining a strong understanding of program stewardship and responsible resource management. - Collaborate across departments to support effective program delivery and client outcomes. - Represent the organization at onsite events and industry engagement opportunities while promoting available programs and services to relevant communities and affiliates. ### Requirements - Master’s degree in mental health, behavioral health, social services, or a related field. - 3+ years of professional experience in mental health, behavioral health, social services, or a related environment. - Ability to assess and respond to a broad range of needs involving mental health, addiction recovery, health-related issues, financial hardship, and basic living needs. - Strong commitment to confidentiality, privacy, and responsible handling of sensitive client information. - Cultural competence and high emotional intelligence, with the ability to engage respectfully and effectively with diverse communities. - Strong proficiency in Microsoft Office, Mailchimp, Eventbrite, and/or comparable software and creative tools. - Knowledge of database systems and the ability to optimize data for reporting and departmental analytics. - Demonstrated leadership capabilities with excellent interpersonal, written, and verbal communication skills. - Strong strategic thinking, analytical abilities, and sound professional judgment. - Ability to build trusting relationships and communicate with empathy and professionalism. - Ability to thrive in a collaborative, entrepreneurial, and mission-driven environment. - Adaptability, initiative, and enthusiasm for working in a dynamic organization with a strong public-facing mission. ### Benefits - Starting salary of **$83,800–$93,000 per year**, benchmarked against industry standards. - Actual compensation may vary based on experience, qualifications, geographic labor market, and role requirements. - Comprehensive benefits package including **medical, dental, and vision coverage**. - **401(k) match**. - **Generous paid time off**. - Additional comprehensive employee benefits and programs. - Opportunity to contribute to meaningful programs supporting the health and wellbeing of people within the music community. - Mission-driven and collaborative work environment centered on creativity, innovation, inclusion, and community impact. - Opportunities for professional development related to trauma-informed care, motivational interviewing, client engagement, data, industry trends, and compliance. - Opportunity to participate in onsite events and industry engagement initiatives. - Reasonable accommodations are available to enable qualified individuals with disabilities to perform essential job functions.